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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.87
Based on 2,921 reviews, last reviewed 19th Jan 2026
66% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Staff are always courteous and professional. Staff are always courteous and professional. Reviewed on: 19th January 2026
KD's avatar
KD

Latest lowest rating:

1

Tried to access account. Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each... Read more Reviewed on: 17th January 2026
Eifion E's avatar
Eifion E
Visit provider site Read all reviews See your review

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2921)

Review of the Monmouthshire Building Society, Savings:

Fantastic staff, Angela was extremely helpful and fr...

5
Fantastic staff, Angela was extremely helpful and friendly, she helped me with my ISA transfers for the year, and was very patient. Very recommended Reviewed on: 4th April 2025
Kyle f's avatar
Kyle f
Reply from Monmouthshire Building Society Thank you for leaving a review in regards to assistance with your ISA transfers, it is great to hear such positive feedback. Your comments will be shared with Angela. Response date: 4th April 2025
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Monmouthshire Building Society

In branch service review

5
My appointment with Vicky was a very positive expereince and I felt confidient in the choices I made. All information I needed was given in a professional and friendly manner. Reviewed on: 17th December 2025

In branch service review

5
Saw Vicky at the counter to open an account . She was so very helpful and professional and makes a lovely cup of tea. Reviewed on: 17th December 2025

The app does not work!

3
The app does not work!! I cannot get access despite resetting my pin. Most times I go in I have to switch the phone off and back on again to get it to work and now not even that is getting me in Reviewed on: 17th December 2025
C E's avatar
C E
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our app. We’re sorry to hear that you cannot access your accounts through our app and apologise for any inconvenience caused by this. Please contact our Savings & Customer Contact team who would be happy to assist you further with this matter. You can reach the team on 01633 844340. Our Opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. We close for Christmas at 5pm on Tuesday 23rd December and reopen on Monday 29th December at 9am. Response date: 17th December 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
High street presence, still use passbooks. Julie was really helpful with closing my accounts. Always a good service. Reviewed on: 15th December 2025

In branch service review

5
Lovely staff, helpful and the process was nice and easy. Reviewed on: 15th December 2025

In branch service review

5
I like that it is here on the highstreet and I can come in and see a real person. Reviewed on: 15th December 2025

In branch service review

5
Staff are easy to talk too and helpful. Reviewed on: 15th December 2025

In branch service review

5
Staff are always welcoming which is very important. Reviewed on: 15th December 2025

In branch service review

5
Local to where I live - However would be excellent to be able to do some transations by phone. Reviewed on: 13th December 2025

In branch service review

4
The frinedly way the staff are and the information that they give you. Reviewed on: 13th December 2025

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