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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.45 (1013 reviews)

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4.45

Based on 1,013 reviews, last reviewed 27th Feb 2026

7000% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Ethical, trustworthy and I'm a member I moved to nationwide because I find the majority of other banks unethical but nationwide is not just ethical, it also is a building society and rewar... Read more Reviewed on: 22nd February 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (1013)

Review of the Nationwide, FlexAccount:

I have been banking with them for 19 years its a go...

I have been banking with them for 19 years its a good bank Reviewed on: 3rd February 2025

ALL DONE.

Very well All done. Best customer service. Reviewed on: 24th February 2021

Excellent account

I have been with Nationwide for over 10 years now and they constantly provide a high quality banking service. From products to customer service always first class Reviewed on: 22nd February 2021

Owned by it's members

ESG factors for Nationwide really show how much of an impact for the force of good Nationwide has. The only place where you can Bank and feel like you're in a community where everyone wants to make a difference for a better future. Reviewed on: 21st February 2021

Great bank

Great bank been with them now for many years and have found their app to be absolutely brilliant Reviewed on: 18th January 2021

Blocking a vulnerable 77 year old man from his money

Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. SHAME ON YOU NATIONWIDE Reviewed on: 3rd December 2020

dont try to leave

Honestly cant believe how hard it is to… Honestly cant believe how hard it is to remove a name from a joint account. Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. Poor Poor customer service, no one seems to resolve the problem. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@ Reviewed on: 29th October 2020

Nationwide/LSG phone insurance

I would like to make a complaint about the service I have been getting from your insurance provider LSG. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again Why was I sent the wrong form from LSG team in the first place? Now the weekend is around the corner and this will delay by claim process by a week! What kind of service is this?!? And what sort of untrained people are working for LSG/Nationwide?!? This is all very upsetting, the horrible experience I lived was bad enough and now I will not have phone for days because of someone else's error... Disappointed would be an understatement on how I am feeling right now. Reviewed on: 23rd October 2020

THE WORST BANK EVER

THE WORST BANK EVER!!!!! They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? into the AIR? Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! Reviewed on: 15th October 2020

waste of money and time

Every year they change my debit card despite the fact that it is valid for another 4 years. I have to notify all the companies that have my details and have to memorise the new card details. Why? Producing the cards costs money, posting it costs money my money and why? Impossible to get through to them even though they stopped the free number. Thanks a bunch. Reviewed on: 9th October 2020

Always able to help when have problems, very quick efficient, friendly and easy to contact

I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account Reviewed on: 11th September 2020

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