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Nationwide: FlexAccount reviews

View other Nationwide products
4.60
Based on 1,098 reviews, last reviewed 4th Jun 2026
1% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
15%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

Faithfully Yours, I have been a Nationwide customer for twelve years now. I was ambling along , doing quite well or so I thought but then I had a lifechanging event and... Read more Reviewed on: 4th June 2026
Sheila Skehill's avatar
Sheila Skehill

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026
Colleen's avatar
Colleen
Read all reviews Write a review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1098)

Great service

5
Excellent debit account which includes many benefits such as gadgets and travel insurance Reviewed on: 9th October 2021
Jason's avatar
Jason

professional and courteous

5
I have been with Nationwide for over 29 years, I have always found them above board and professional Reviewed on: 24th September 2021
David Robinson's avatar
David Robinson

Friendly staff

5
Always helpful when talking on the phone or in branch Reviewed on: 15th September 2021
Paula B's avatar
Paula B

Excellent

5
All excellent I have a current account with Nationwide and they are a big organisation with a small organisation attitude. I recommend them if you are looking for a current account. Reviewed on: 1st September 2021
Mark Hampson's avatar
Mark Hampson

Great service

5
Always helpful well trained staff on hand to help. Reviewed on: 30th August 2021
Matthew Kendall's avatar
Matthew Kendall

taking all our money on a basic acount with no overdraft and we gonna be without food and we are type1 diabetics

1
my partner phoned up yesterday cause the account showing 53.00 overdrawn when its a basic account when you cant go overdrawn got a real nasty man on other end saying we cant do nothing for you and if it takes all your benifits call back we have ptsd and mental health problems and learning difficultys avoid nationwide at all cost or it will cost you i wish we never changed and looking for a new bank as we speak one who understands peoples need and not nasty these people are not human to make us suffer like this no customer service at all Reviewed on: 10th August 2021
rebecca ellis's avatar
rebecca ellis

Great service for years

5
Ive received great banking service for years! Reviewed on: 9th August 2021
Unhappy Payplan user's avatar
Unhappy Payplan user

A professional and courteous service.

5
From my first day of opening my account with Nationwide, I have been very pleased with their professional and courteous manner and approach. Their advisers are always very friendly and helpful, offering advice whenever needed. I also find that they are not intrusive, and respect the customers privacy and needs. Reviewed on: 5th August 2021
Tracy Taylor's avatar
Tracy Taylor

Bad

1
Still charging the fee for holiday insurance all through lockdown and no one could go on holiday, they should pay every account holder back Reviewed on: 2nd July 2021
Dave's avatar
Dave

Good connection

4
Fine smart bank every time look company money and sale Control easy Reviewed on: 14th June 2021
bulent@ankahomefurniture.co.uk's avatar
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