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Nationwide: FlexAccount reviews

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4.43
Based on 928 reviews, last reviewed 13th Jun 2025
18% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
71%
See only 4 star reviews
16%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
8%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025
GrahamH's avatar
GrahamH

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025
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AG
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Nationwide FlexAccount reviews (928)

Super Friendly Service

5
Nationwide may be a huge organisation but I've always found the staff to be universally professional, friendly and efficient no matter which branch I go to. Reviewed on: 22nd November 2018
MK Pixie's avatar
MK Pixie

Really good on-line banking

5
I really like the Nationwide on-line service, it's easy to use but powerful enough to do pretty much everything I want, so I don't need to go into a branch to do things anymore. Reviewed on: 22nd November 2018
Rich Jenner's avatar
Rich Jenner

Current Account & Travel Insurance

3
Nationwide are not irresponsible. They do not encourage loans. Hard as nails in that they will hardly ever let me go a penny overdrawn (although I pay them no overdraft fees). Like the free European travel insurance with Flex Account and worldwide cover easy to get on the phone. Reviewed on: 22nd November 2018
Andrew Rodwell's avatar
Andrew Rodwell

Great customer service

5
Fantastic customer service. The staff are friendly. Deal with any issues promptly and efficiently Reviewed on: 21st November 2018
Von's avatar
Von

Easy, efficient and accommodating.

5
They don't stress you with so many requirements like other banks. Some banks refused to open an account with a UK registered house contract because it was only one week old. Reviewed on: 20th November 2018
Aisosa's avatar
Aisosa

Great customer service

4
Can't fault nationwide they offer friendly in store customer service and my account runs smoothly too Reviewed on: 16th November 2018
Ali Fisher's avatar
Ali Fisher

Best current account

5
This is clearly the most efficiently run and profitable current account I've ever used be it on-line or in branch Reviewed on: 14th November 2018
Dave Mills's avatar
Dave Mills

All good except for one thing

4
I find the flex account good in all respects, ease of use on line and at branches. Helpful and knowledgable service in branch and on telephone or email. One fly in the ointment, cannot get the banking app on my android mobile phone, desk top, lap top and iPad are all fine. Reviewed on: 11th November 2018
D J Fraser's avatar
D J Fraser

Everything that I need

5
I’m really happy with my FlexAccount, I manage it through the app which is simple & easy to use. I can see my incomings & outgoings at a glance or simply click to see more details. Arranging direct debits & standing orders is easy & I have no concerns about the safety of my account or money as I feel that the security measures are very good. Reviewed on: 10th November 2018
Charlie Brunton's avatar
Charlie Brunton

Customer focused

5
Put customers at the heart of what they do and products/services they offer. Reviewed on: 8th November 2018
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Julie Brown

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