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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.43 (990 reviews)

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4.47

Based on 990 reviews, last reviewed 24th Jan 2026

5000% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Move to Nationwide. A no brainer!! Transferred from another bank, couldn't have been easier. Having a local branch i can visit is a bonus. Friendly, knowledgable staff and great product... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (990)

Review of the Nationwide, FlexAccount:

Superb account, fantastic reliable friendly bank.

Love Nationwide. As a relatively new customer, I'm so pleased I moved accounts to them. Reliable, friendly, supportive and good interests rates too. Always helpful in branch, works well online, and meets all my needs with ease. Reviewed on: 16th March 2023

Best value for money

Opening the account was easy online. The app is very user friendly. By using this account I have received various amounts in loyalty bonusses in 2025 which make Nationwide the bank which offers the best value for money, period. Reviewed on: 22nd January 2026

I have been given lump sums of cash as a valued cust...

I have been given lump sums of cash as a valued customer. No other bank does that. Reviewed on: 22nd January 2026

Excellent service that is available on your High Str...

Excellent service that is available on your High Street Reviewed on: 22nd January 2026

Always friendly staff.

Always friendly staff. Excellent communications and access guides for disabled non verbal people. Still present on the High street! Very helpful to me in my capacity holding power of attorney for my husband. Reviewed on: 22nd January 2026

Great experience.

Great experience, with all questions answered politely and promptly Reviewed on: 22nd January 2026

You can speak to a human on their live chat which I...

You can speak to a human on their live chat which I love! And they are very quick to assist. They reward you for using your account with payments from time to time and they are an all round great bank! In so grateful. Reviewed on: 22nd January 2026

ABSOLUTELY DONT EVEN THINK ABOUT IT

ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EARS BACK TO FIND OUT Been with them 25 years and they have turned into a ROGUE NATION (Sorry Tom) Sold some Audio Equipment to a guy in Lebanon and now they think I’m a TERRORIST and a money launderer. So now they are requesting me to fill in a 3 page questionnaire of basically ALL MY life and what EVERY incoming & outgoing payment is for the last few years. I DONT THINK SO So now they are going to freeze and close my account just before XMAS Likely going to be difficult getting my money back off them. £10K plus They have just been fined £44 million so don’t expect any member bonus anytime soon Emma Reviewed on: 17th December 2025

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH!

As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Reviewed on: 12th October 2025

Great experience with nationwide, plenty of branches...

Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

This bank is lie all of there service

This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they can't when i complain they call me morning and promised me refund my money back now again call me in afternoon they sayed no refund its not bank fault my fault i use there debit card so don't waste money use this bank is totally fraud Reviewed on: 12th August 2025

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