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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

A solid caretaker of our finances

I've been with Nationwide for more than 30 years. I have limited experience with Other Building Societies and Banks, but Nationwide have always been up front and transparent about charges & changes, and their services are straightforward to navigate. We also have our home insurance with them, which is very reasonable, and so simple to set up. No hassles with Nationwide. Reviewed on: 21st November 2019

Good service but interest rate drops after a year

Good interest rate for the first year, but drops after a year which is annoying. Also access to good regular saver acount. Customer service is excellent Reviewed on: 21st November 2019

A product that works, backed by a company that cares about its customers

The Nationwide Flex account provides most of what one expects from a bank account, with on-line banking that actually works. When there are glitches, staff respond promptly to emails and secure messages and resolve problems in a helpful and generous manner. This is a good product, backed by a powerful and well-run organisation. Reviewed on: 11th November 2019

Reliable and problem free

I have had my Flexaccount with Nationwide for nearly 15 years and have never experienced any problems. Most of my interactions with them are via the local branch, where I have always found the the staff friendly, helpful and knowledgeable. Reviewed on: 5th November 2019

Just superb

Highly trustworthy and the fact that it has no shareholders (other than its members) is a huge plus. The account is superb and meets all my needs. Helpful and professional staff too. Reviewed on: 5th November 2019

No problems

I've been a customer for years and had no issues. Reviewed on: 15th September 2019

No problems

I've been a customer for years and never had any issues. Reviewed on: 15th September 2019

Disgraceful and utterly useless.

Having banked with the Nationwide for 20 odd years, I'd rather give my money to a stranger to look after. Whatever problem you have, usually thier fault, they simply will not help. Either thier internal training mandates they refuse to help, or sociopaths work there for the sheer joy of draining all hope out of thier customers. Avoid these grubby, deceitful crooks at all cost. Reviewed on: 3rd September 2019

Great people in branch

Whenever I go in they remember me by name and treat me as a friend not just a person Reviewed on: 20th August 2019

Worst building society/bank ever known

Avoid them,always problems,always excuses ,hold on to your money ,spend more time or in branch having to sort out there mess,wouldn't recommend Reviewed on: 13th August 2019

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Nationwide: FlexAccount reviews

78% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Nationwide: FlexAccount now

Nationwide FlexAccount reviews (1114)

A solid caretaker of our finances

Good service but interest rate drops after a year

A product that works, backed by a company that cares about its customers

Reliable and problem free

Just superb

No problems

No problems

Disgraceful and utterly useless.

Great people in branch

Worst building society/bank ever known

Do you have a different Nationwide product?

Want to see more from Nationwide?

FlexDirect

Flex Regular Saver

Cash ISA

Join Smart Money People

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