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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.6 (1098 reviews)

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4.60

Based on 1,098 reviews, last reviewed 4th Jun 2026

1% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Faithfully Yours, I have been a Nationwide customer for twelve years now. I was ambling along , doing quite well or so I thought but then I had a lifechanging event and... Read more Reviewed on: 4th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1098)

Poor customer service and incompetent understanding of their policy

I have had a Nationwide account for many years and kept it after moving back to Canada. My daughter decided to go to Bristol and so I wrote to the Nationwide to ask if she could be added to the account. I was told to fill in the necessary forms and it would work. We had to take my husband off the account. I double checked before I left and again told it was fine. Once in Bristol, we set up the account and I was told it was fine and my daughter had access. I left the country and my daughter went back to the bank and was told she not only had no access but that they had sent documents to our old address in Manchester. They had our address in Toronto for over 15 years. They were rude to her and then when I tried to contact them I couldn't get through the security because they asked how I set up the initial account. I had no recollection at all. Then I received a very terse letter two weeks later saying they couldn't add someone to an account when they lived overseas. I have written back and they said they will "investigate" and they are sorry. But this has cost us a fortune in fees for using the canadian account; the travel to Bristol; time wasted making sure we had all the documents when not one but three people told us we could do this. We are left with no access to the account unless I go over again. It is insane. My daughter now has an appointment with Barclays and we will transfer the accounts there and forget Nationwide. Reviewed on: 7th February 2019

Nationwide Review

I've been with Nationwide for over ten years and have never had any trouble whatsoever. Any problem I've had has been sorted promptly. Reviewed on: 7th February 2019

Very good

Never had a problem with them. Very good customer service and easy to use Reviewed on: 5th February 2019

A lifetime bank

I've held an account of one sort or another with Nationwide since I was a child. I feel their customer service goes above and beyond that offered by other banks and as a result can not forsee a time when I won't hold an account with them. Reviewed on: 5th February 2019

Excellent service

The Staff are always available to sort any problem out either in branch or over the phone Reviewed on: 5th February 2019

Brilliant bank

Been with nationwide for 11 years and will always remain a customer Reviewed on: 4th February 2019

Called me to tell me I had lost my bank card

I dropped my debit card on the way to work one morning & nationwide phoned me within 2hours to check if I was using it. Someone had been using my contactless card several times & I never even knew I had lost it until nationwide phoned me. Extremely happy with their service!! Reviewed on: 4th February 2019

Happy, but account benefits have reduced

Selected Nationwide 8 years ago and generally very happy. Only disappointments are that the debit card account has slowly and seruptitiously cut its benefits. It used to offer free overseas withdrawals and transactions, now these cost and are quite uncompetitive. Also, lack of local branch and inability to transact through local post offices let the bank down. Reviewed on: 21st January 2019

Quick and easy to get

I applied for a flexiaccount online and had a account up and running with my bank card arriving in the post within 5 days. I have already recommended my mum who has also now opened a new account Reviewed on: 13th January 2019

Amazing

Never had a problem, people in the branches are lovely, and the app is one of the best out there Reviewed on: 13th January 2019

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