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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.4 (296 reviews)

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4.46

Based on 296 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

21%

Latest highest rating:

5

Very good current account switch deal with a god bon... Very good current account switch deal with a god bonus payment. The FlexDirect account offers great incentives like cashback and interest. The Nationw... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

Nationwide FlexDirect reviews (296)

Review of the Nationwide, FlexDirect:

Astronomical overdraft interest

Recently put overdraft interest up to 40% with no move to support customers with an overdraft. Reviewed on: 9th February 2020

Safe and secure

I like the online banking service and find the card reader service very reassuring when checking if it is me that is making changes to my account. Reviewed on: 1st March 2023

Great service, let down by App

Have had an account with Nationwide my whole life. It's a great bank for customer service, the experience with them is only let down by the available functionality on their App and online. Reviewed on: 28th February 2023

Ethical and people-focussed

Despite other banks offering significant sums to swap to them, I really don't want to leave Nationwide - I want my money to be used ethically and to build communities, and i think Nationwide achieves this. They are also very responsive to customer needs, e.g. adding the ability to instantly save rounded-up amounts from spending and now giving 5% cashback. Reviewed on: 28th February 2023

Brilliant

Can't fault them. Good app and decent current account features Reviewed on: 27th February 2023

poor branch opening times

opening times in branch especially on weekends is awful. App is okay but they still need card readers for new payees which seems quite old fashioned now especially with biometrics availability. Would not reccommend Reviewed on: 8th February 2023

Easy and simple to use

Easy to use app and simple verification of payments. Great to manage multiple accounts. Reviewed on: 8th February 2023

So helpful

I've often had to message to ask questions and always get a prompt response, or even phone call from my local branch. Reviewed on: 5th February 2023

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Honest banking

Run for benefit of members not shareholders. No investment in fossil fuels, so feels more ethical. Reviewed on: 2nd February 2023

Great and easy account

Very easy to use app and excellent welcome bonus, would definetely recommend. Reviewed on: 1st February 2023

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