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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.24

Based on 247 reviews, last reviewed 21st Nov 2024

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

Nationwide Flexdirect gives limited banking benefits with poor customer service

The Nationwide Flexdirect account gives good interest of 5% gross, but on a small maximum balance of £2500, and that rate applies only for 12 months. The online banking service is poor, for example showing transactions in an upside down way, so that the least relevant (oldest) transactions are shown first, and the most relevant (latest) transactions are shown last and off the bottom of the screen. Similarly there are issues in their online banking messaging, where the system does not show the reply that has just been made to them, and on their customer satisfaction screen, where clicking an answer to one question makes the answer to the previous question disappear. The telephone customer service is poor, because Nationwide claims to welcome feedback, but will not take and address issues such as those above when put to them. Reviewed on: 20th January 2016

Great account and provider!

Great account and provider! Nationwide have been brilliant since I switched - it feels nice to be generating interest on my current account, and to hold my money in a more ethical bank! Despite this account being online only, I have had to go in-branch for a few ID verification bits and pieces and branch staff have always been brilliant and so happy to help. Recommend! Reviewed on: 25th May 2024

Easy to use platforms, good and quick customer servi...

Easy to use platforms, good and quick customer service and importantly, they do not invest in fossil fuels Reviewed on: 24th May 2024

good online service which makes managing your money...

good online service which makes managing your money easy with ability to move money see direct debits etc Reviewed on: 24th May 2024

Banking with Nationwide

I have found it easy to bank with Nationwide and they have a friendly customer service team. Reviewed on: 24th May 2024

Nationwide are a great and ethical organisation, and...

Nationwide are a great and ethical organisation, and lots of their customers got given £100 - what’s not to like! Reviewed on: 24th May 2024

Fairer Share Payment

I am pleasantly surprised at the £100 Fairer Share Payment. Reviewed on: 23rd May 2024

Always great customer service

Always great customer service and still has a high street bank Reviewed on: 12th April 2024

I like that they share their wealth with us.

I like that they share their wealth with us. I was given £100 last year for just having an account with some savings as the bank did well. I have banked with the big 4 before an never received anything like this. Their telephone helpers are always polite and try to reach a conclusion for you. Reviewed on: 12th April 2024

Ethical with a lot of potential

Unlike other online banking systems Nationwide does not provide pin reminders. There are fewer services which may be conducted in app when compared to other banks, such as Barclays and speaking to an adviser or Natwest and checking a credit score in App. Nationwide's chat service is broken and crashes without exception, and it is difficult to check transactions in specific dates online. Reviewed on: 12th April 2024

Easy to set-up and use.

Easy to set-up and use. Online banking & app can be temperamental, but customer service are helpful. Reviewed on: 4th April 2024

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