Write a review

Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

View other Nationwide products

3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

Read all reviews See your review

About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Good banking experience

Nationwide have been an excellent bank for current account and credit card. Their online banking and app are really easy to use. Reviewed on: 10th March 2021

Because you are better than Metro Bank

The best. The best. The best. The best. Reviewed on: 4th March 2021

Very happy with it

Very helpful n easy to understand n use Reviewed on: 19th February 2021

Best bank account with insurance benefits

This is the most useful bank account I have since it comes with mobile insurance, travel insurance and breakdown for £13 per month which is a bargain. I would recommend Nationwide to my family and friends with any hesitation. Reviewed on: 18th February 2021

Hassle free banking

For a reasonable monthly charge you get a competent banking service and useful benefits - travel insurance, vehicle breakdown and mobile insurance. Reviewed on: 17th February 2021

trystworty

excellent friendly service,top service Reviewed on: 16th February 2021

Great service and value you can trust

The package represents exceptional value but the main selling point is you can trust Nationwide. Reviewed on: 8th February 2021

Threatened to close account if I complained to the Financial Ombudsman

I made a complaint to the financial ombudsman regarding charges on my account. Nationwide customer service called me and told me they were giving notice to close my account because I had complained. They said I could keep a bank account if I didn’t complain about an wrong doings they did and would monitor my account for any complaints in the future. If I made another complaint about something they did wrong my bank account would be closed. Can’t believe a UK bank can operate by threatening its customers. Reviewed on: 27th January 2021

Utterly useless don't use them

Utterly useless don't use them, complained about staff in local branch and was told I was abusive & voilant towards them. All I asked for was replacement card as it gets refused everywhere as won't swipe or use in machine. They said at counter can't do anything you have to phone call center,. Reviewed on: 19th January 2021

Flex plus Travel Insurance

Submitted a claim in April 2020 and it is now January 2021 and they are still undecided over accepting that I was covered when my holiday had to be cancelled when the Danish government banned all foreign nationals from entering Denmark due to the Corona pandemic. I get conflicting views as to wether my claim is valid and have had to keep chasing them for a firm decision before I involve the ombudsman . UK insurance who underwrite these policies are a disgrace and Nationwide should stop using them . Reviewed on: 14th January 2021

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Account
from permanent tsb 0.00 from 0 reviews
Current Account
from Clydesdale Bank 3.65 from 61 reviews
Current Account
from Cynergy Bank 1.00 from 1 reviews

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub