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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.99 (335 reviews)

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3.95

Based on 335 reviews, last reviewed 14th Feb 2026

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

66%

10%

21%

Latest highest rating:

5

Lots of high street branches available & never had a... Lots of high street branches available & never had a problem in 30+ years as a customer. Reviewed on: 14th February 2026

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (335)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Perfect

Everything you want and need in a bank. Great products, great service, great app. Nothing to improve! Reviewed on: 11th March 2022

Excellent, easy service

They consistently provide excellent service with easy to access customer care Reviewed on: 11th March 2022

Useless company

I lost my phones and i tried to use my insurance, in the beginning they told me its gonna take 4 days and i was happy but after i send them the documents they told me there is no time limit for responding to your claim for lost!!!! So thats mean it may take month or more they replay back!?!?!?! Im looking to buy new phone.... Reviewed on: 3rd March 2022

Banking app quite annoying

Love the perks with this account and find it good value for money. However the need to have a machine to authorise a payment as low as £5 is annoying when out. Reviewed on: 2nd March 2022

Great service

I have banked with nationwide all my life since I was young when I had a children’s saving account. I decided to upgrade to the flex plus account as I wanted to benefit from the features of the account. I have had to use the breakdown cover a couple of times. They always provide a 5 star service. I wouldn’t take my finances anywhere else. Reviewed on: 1st March 2022

Great packaged account

Really great benefits with this account, easy app to manage your money and great service in branch Reviewed on: 27th January 2022

FlexPlus banking account

simple to set up, £100 bonus if you manage the registration appropriately, good banking app. Highly recommended. Reviewed on: 23rd January 2022

Excellent Account for the fee

For the £13 per month I get year round travel, mobile phone and breakdown insurance both here and in Europe. It's great value for money. Reviewed on: 21st January 2022

Reasonable Value

The Flexplus account has addition insurance and vehicle assistance included. Reviewed on: 17th January 2022

No fossil fuel or weapons investment

Nationwide is a great place for my money because they are working to protect not destroy the things I value Reviewed on: 15th January 2022

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