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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.99 (335 reviews)

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3.95

Based on 335 reviews, last reviewed 14th Feb 2026

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

66%

10%

21%

Latest highest rating:

5

Lots of high street branches available & never had a... Lots of high street branches available & never had a problem in 30+ years as a customer. Reviewed on: 14th February 2026

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (335)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Good bank package

Great bank package that includes travel insurance, mobile phone insurance, breakdown recovery and interest. Reviewed on: 8th November 2018

perfect banking

lots of extras included for a small fee Reviewed on: 8th November 2018

Excellent product

I've always received good advice from Nationwide in helping me manage my accounts. Opening this account has been great, providing me with so many additional bolt-ons for a small monthly fee. Well worth it! Reviewed on: 8th November 2018

This is simply the best current account.

I have the Flexplus and it is amazing. It gives me interest, 5% interest savings account on top and insures holidays, phone and break down cover for what works out to be £7 a month (£13 cost pcm- £6.28 pcm interest). It got me a competitive instant access Isa. Oh, and I got £100 for a friend and £100 for me when I signed up. Beat that anybody! Reviewed on: 7th November 2018

This is a great packaged bank account with a fantastic provider

I've never had any problem's with Nationwide, and their products are always great value. The FlexPlus account comes with everything I need (and use!) and does exactly what it says on the tin (or website). Reviewed on: 7th November 2018

Great customer service

Very friendly bank, customer service in Kirkwall, Orkney is fantastic. Reviewed on: 6th November 2018

Great advice

Switched to nationwide for my current account, very helpful staff who guided me towards the correct account Reviewed on: 5th November 2018

Fantastic account

You pay a monthly fee for this account but all the benefits you receive are worth so much more. Brilliant account. Reviewed on: 5th November 2018

Complete waste of premium

My wife and I ( 78yrs and 75yrs ) went on a coach holiday to Killarney in Ireland . My wife had the great misfortune to suffer a fall on a lunch stop on our way to our hotel in .killarney . She was examined at Killarney Hospital and referred to Tralee . It was a bad break that required surgery and a three day stay in hospital. Despite having receipts for 1 doctors initial referral 50 euros. 2 taxi fares , all transport was at our cost 300 euros . 3 Necessary drugs 30 euros . and various incidentals . Nationwide were were completely unhelpful, and in short we will not receive a penny . It took less than 5 minutes on the phone to take our annual premium , and possibly over three phone calls approx 45 minutes of placing obstacles at every point possible. Even to the point of saying that we must provide them with a ferry ticket which none of us had . It was done in a party of 48 people . I am tempted to use some Very colourful language , but I will close by saying that at least Dick Turpin wore a mask . These b******s don’t . . Reviewed on: 19th October 2018

Fab

The customer service dealing with issues, suspected fraud is brilliant. Had 4 breakdowns( one in France) - saved in less then an hour fuss and paper free. Lost phone- replaced in 2 days. Couldn't be more happier with their service. Well worth paying the small fee knowing they got your back and won't question you like criminal every time you call them x Reviewed on: 17th October 2018

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