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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.01

Based on 321 reviews, last reviewed 13th Jun 2025

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (321)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Quick pay out for stolen phone

Been with nationwide years now first time I had to use any of the insurance due to a stolen phone. Was worried as the phone original order did not have IMEI number on which is a requirement. I wrote in claim this fact and gave a snapshot of my find my phone app with the IMEI number. Very happy that they sent me a new phone very quick Reviewed on: 23rd June 2018

Great service

I have only had to use the breakdown cover (multiple times) they have been very quick and friendly. A great service and at such a low cost! I recommend this to everyone. Reviewed on: 24th May 2018

FANTASTIC VALUE

I have had my Nationwide Flexplus Account (paying originally £10/month) now £13/month for 3 years now. In the 2 experiences I've had to claim on their "Travel" insurance and their "Mobile phone" insurance, I have nothing but praise for them. It was unfortunate that I was unable to travel to Las Vegas 2 years ago (advised by the hospital) and Nationwide customer service operator was very helpful, understanding and apart from paying the usual excess, I was re-reimbursed for the whole amount. Recently (3 months ago) my daughter had her Iphone knocked out of her hand and the screen shattered - she was really upset and once again Nationwide customer service was very helpful and understanding and apart from a little paperwork to fill in and "excess" to pay, she was given a replacement with 2 weeks. I think the £13/month is definitely worth paying with all the other advantages of the package account - better interest rate on savings account, my husband is still covered with travel insurance but I pay extra now that I have a "condition", cash withdrawals abroad . I would definitely recommend Nationwide Flexplus Account. Reviewed on: 17th April 2018

Flex Plus account

This is the best product in banking I have ever come across. For £13 per month we get travel insurance, breakdown cover, mobile phone insurance and interest on our balance. It is amazing. Reviewed on: 10th April 2018

Amazing benefits good cost

Mobile phone cover, travel insurance, interest on balances put 2500, fee free overdraft and access to flexclusive savings (better interest rates). The customer services is amazing the benefits of the account for just £13 a month are great I had to upgrade travel insurance due to pre existing condition but was only £30 for the year so really good value for money and free cash withdrawals abroad! Reviewed on: 6th April 2018

Excellent value - and so far it delivers

It's hard to argue with the value of the FlexPlus account - £13 a month for worldwide travel cover AND mobile phone insurance AND breakdown/recovery makes it a no-brainer for me as I'd be buying all those anyway. I was a bit concerned whether the breakdown cover would match up to my previous provider but I had to use it over the Easter weekend and it was excellent service. Quick, efficient, friendly. Brilliant. Reviewed on: 3rd April 2018

Flex Plus does it all

Nationwide is has branches everywhere, has long opening hours and friendly, helpful staff. The Flexplus account is brilliant because it is easy to use and you can opt for travel insurance and car rescue services too. Reviewed on: 9th February 2018

Great value, Fantastic rewards

I have been with Nationwide for as long as I can remember. Recently signed up for the Flex Plus account. You have to pay a monthly fee, but in return you get great value insurance included! Reviewed on: 5th February 2018

Highly recommend Nationwide

Nationwide puts their customers first. Their FlexPlus account provides excellent value for money. It includes phone insurance, travel insurance (including winter sports), breakdown cover and more. The best thing is the longer you stay with them, the more they reward your loyalty. Reviewed on: 4th February 2018

Always lovely service and great product

Lots of benefits with the account. Everyone we deal with at Nationwide is always helpful and friendly. Reviewed on: 18th January 2018

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