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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.97 (323 reviews)

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3.95

Based on 323 reviews, last reviewed 23rd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

After years of paying for the FlexiPlus account for... After years of paying for the FlexiPlus account for its gadget cover, I made a claim for my broken iPhone. The experience with the external insurance ... Read more Reviewed on: 23rd December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (323)

Review of the Nationwide, FlexPlus:

Like having your dad run your bank account

Customer service is absolutely shocking, particularly the Transaction Monitoring team. Worse than I’ve experienced from any bank or credit card company. For example: Day 1 (Fri) - I request a CHAPS transfer (required for transfers over £10k) and their website promises 1 working day. Day 2 (Mon) - transfer is held by their transaction monitoring team and my online banking access is blocked with no reason is provided. I call customer services and after being on hold for 1.5 hours with no response (whilst on a family holiday), I hang up frustrated Day 3 - I call first thing and get through after about 50 mins of waiting. I then spend 45 mins being quizzed on why I want to transfer so much money. They ask for details on my proposed investment so I send attachments. They promise the case manager will review by the end of the day. This doesn’t happen Day 4 - I call to chase and the person I talk to asks me to “explain my proposed investment”. I try not to lose my temper, so I refer him to the 45 min conversation the previous day plus requested attachments Day 5 - I call to chase and again I’m promised the case manager will call me by the end of the day. This doesn’t happen. Instead, I get the most insulting email essentially inferring that I don’t know what I’m doing with my own money. I request again that the case manager calls me as they had promised. This doesn’t happen Day 6 (Fri) - the transfer is still held up and my online banking is still blocked. I could now miss the deadline for my proposed investment As at 9pm on 25 July (working day 7) I’m still waiting to hear from the case manager. My transfer is still held up. I am beyond frustrated. If I could sue Nationwide, I would. Is it the role of my bank to decide what I can or can’t invest in? So if you’d like the idea of having a bank account with your dad, then press ahead with Nationwide. Good luck. Reviewed on: 25th July 2022

Flex Plus account offers unbeatable value for money...

Flex Plus account offers unbeatable value for money in terms of the extras it gives as part of the package. As long as you agree to deposit £13 a month into the account you get free travel insurance, breakdown insurance and gadget insurance. These are not cut price packages that they offer for example the travel insurance covers you world wide and the breakdown insurance includes European cover. Older people or people with health conditions can still obtain cover at very reasonable prices and it covers the whole family. Reviewed on: 25th August 2024

The customer service providers are very efficient, u...

The customer service providers are very efficient, understanding and professional. They have a very friendly manner. Nationwide is always giving back. Reviewed on: 24th August 2024

The rewards with the card are worth the monthly fee...

The rewards with the card are worth the monthly fee and we have made use of both the mobile phone and holiday insurance. Reviewed on: 23rd August 2024

Great product easy to apply the monthly price could...

Great product easy to apply the monthly price could be cut thro Reviewed on: 23rd August 2024

Excellent product cover

Excellent product as it covers phone insurance, holiday insurance and car breakdown cover - for the individual, not just the car! Reviewed on: 23rd August 2024

Easy and simple to complete

Upgraded from my standard Flexi account and it was really simple to do online. The additional benefits make the monthly payment worth it. Reviewed on: 25th July 2024

Excellent product, offering great extras

Excellent product, offering phone insurance. travel insurance and AA breakdown cover for just £13 a month. Whats more is for the past 2 years Nationwide have given their customers £100 so this account even better! My whole family have an account. Reviewed on: 22nd July 2024

Used travel insurance along with AA breakdown cover.

Used travel insurance along with AA breakdown cover. Both times the service is excellent. Saved a bundle on just having the account, good if you use them bad if you don't. Really happy with the services provided. Reviewed on: 8th July 2024

IT WAS LIKE MAGIC , PUT IN THE CLAIM AND GOT A RESPO...

IT WAS LIKE MAGIC , PUT IN THE CLAIM AND GOT A RESPOND FAST ,PAID MY END OF THE CLAIM AND BOOM. GOT MY CLAIM IN NO TIME. Reviewed on: 21st June 2024

They care about their customers

Their flexplus package provides a lot. But also their recent fairshare payment has been so welcome. Giving £100 to many members just because they can. compare this to other companies that give all profits to directors and high end staff. Incomparable. Reviewed on: 28th May 2024

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