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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (324 reviews)

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3.90

Based on 324 reviews, last reviewed 29th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (324)

Review of the Nationwide, FlexPlus:

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

Nationwide-there for its members

The banking app is very inituitive. the £100 Loyalty payment they make to members is grea Building soc behaviour. I recommended my daughter switch from metro to them which she did-there were unfortunate admin issues, but they came good and compensated her. My other daughter has a flex account and now has a mortgage arranged with nationwide last year which went very well. i like that they still have branches open, but they have restricted some of the opening in more rural branches which i don't like Reviewed on: 28th May 2024

The £100 fairer share bonus put the cherry on the to...

The £100 fairer share bonus put the cherry on the top for me, great savings rates and current account bonuses. Reviewed on: 24th May 2024

A trusted banking product

The charges are clear, even though I would prefer it to be 75% considering the benefits now offered. Reviewed on: 24th May 2024

travel insurance

very good when using travel insurance, paid up so quickly Reviewed on: 24th May 2024

Would recommend Nationwide to anyone

Nationwide is a great company providing excellent value for money. Their customer service centre's are UK based. They pay their members share of the company's profits every year. In addition they advise members of the best savings / investment rates. Also they have low interest rate loans for members. Reviewed on: 24th May 2024

Actually opened a new branch

They actually opened a new branch in Glastonbury when everyone else was closing theirs! Reviewed on: 24th May 2024

Just solid personal banking, never any issues, app w...

Just solid personal banking, never any issues, app works great, f2f customer service in local branch AND paid me £100 as annual bonus to say thanks for being part of their success Reviewed on: 24th May 2024

The FlexPlus Account

The FlexPlus Account provides you with travel insurance, phone insurance, breakdown cover and more all for £13 a month Reviewed on: 24th May 2024

Easy online banking and very simple to switch funds...

Easy online banking and very simple to switch funds to get better savings rates. The annual bonus is a great touch that other banks do not offer. Reviewed on: 23rd May 2024

A stonkingly good mutual banking service

Nationwide are my main bank and I have several products with them. They are very professional - a mutual which is important to my values- offer a wide range of products & have great customer service. Offering both digital and high street banking Reviewed on: 13th April 2024

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