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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (324 reviews)

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3.90

Based on 324 reviews, last reviewed 29th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Awful mobile phone insurance. Awful mobile phone insurance. One phone came back still damaged. I gave up on that claim. The second one was a pixel 6. The excess costs as much as a ... Read more Reviewed on: 29th December 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (324)

Review of the Nationwide, FlexPlus:

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

Good value for money, flex plus offers a lot of serv...

Good value for money, flex plus offers a lot of services phone insurance break down convert etc Reviewed on: 12th April 2024

Market leading, quietly bold and no issues getting h...

Market leading, quietly bold and no issues getting help when something goes wrong. Largest branch network in the UK, and face to face banking is so important Reviewed on: 3rd April 2024

No Brainer!

Just changed to flex plus, no-brainer, slightly less than cost of AA annual membership + travel insurance & phone insurance! Reviewed on: 11th March 2024

Everything works just as it should do

Everything works just as it should do Reviewed on: 11th March 2024

Amazing service with the flex plus

Amazing service with the flex plus, insurance and breakdown cover included within the monthly price. I've had to use the breakdown service a few times and it's now provided by the aa. In-store and online service is great, everyone is really helpful and friendly. Reviewed on: 24th February 2024

Excellent Service and Product.

Excellent Service and Product. Reliable, easy to use and secure. Reviewed on: 21st February 2024

Long standing customer

I have been a customer for over 40 years and have always been satisfied with their services Reviewed on: 18th February 2024

Good honest building society that offers banking.

Good honest building society that offers banking. Reviewed on: 18th February 2024

First class customer service.

First class customer service.friendly in house hel. Reviewed on: 16th February 2024

Nationwide current account

Nationwide have a good selection of current accounts, online app works well. Reviewed on: 15th February 2024

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