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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.36 (190 reviews)

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4.39

Based on 190 reviews, last reviewed 24th Jan 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

12%

10%

Latest highest rating:

5

Great App & Mortgage calculator keeps me focused App is really good way to keep me focused on paying my mortgage also with their simple to use mortgage calculator to understand how overpayments can h... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide Mortgages reviews (190)

Review of the Nationwide, Mortgages:

Best deal on our mortgage.

I currently have my mortgage with Nationwide, and have just renewed with them, as their deal was still the best. I’ve also had current and savings accounts with Nationwide, and always found them to have excellent customer service, whenever I’ve needed them - e.g. when I had to report some suspected fraudulent activity on my account, they were very responsive and extremely helpful. I also love being with a building society, rather than a bank, as they’re much more ethical. Reviewed on: 20th March 2024

Great rate easy to contact

Greta mortgage rate helpful on the phone Reviewed on: 30th March 2022

Ask to check your data and get it erased

I had been a member for many years and recently closed all of my accounts following a lack of interest in the retention of business from the CEO. Following this I asked them to erase all of my data and following some very inconsistent replies saying it's 12 years and then only 6 I received a final email from them saying that they would not reply to any further correspondence saying that any further contact from me would be marked as unanswered. How rude is that? I had previously asked for copies of all of my data which I did receive a link to and you would be amazed how much and what they retain. So I have made a note to contact them in 6 six years to have it all removed as one of the things that they never assured me of was that it would actually be deleted even then. Time will tell, so be warned and maybe check out your position. Reviewed on: 18th March 2022

1989

Using a plastic card reader to transfer money. Like banking in 1989. Don’t bother with these jokers Reviewed on: 16th March 2022

Notorious for down valuations

Nationwide are well known among brokers and individuals as down valuers. This means they down value your property in order to get you onto higher rates. By the time they tell you they have down valued your property you’ve already paid the fees and gone through credit checks - at which point most customers simply just accept the down valuations and end up paying more. Reviewed on: 15th March 2022

delayed my application

delayed my application because of small mistake, no alternatives plan Reviewed on: 23rd February 2022

Great customer service.

Really seem to know their stuff when helping move between products. Reviewed on: 18th February 2022

new mortgage for new house

got some great advice in branch, very friendly and focussed on what was best for me Reviewed on: 13th February 2022

Helping hand mortgage

Living in the south east, saving for a house deposit wasn't the issue. I had more than 10% of a house for my family. However, despite having an above average household income, we could never borrow enough for a modest family home and have been renting for 20years. The helping hand mortgage changed our lives and allowed us to borrow just a little bit extra to afford a 3bed home in our area. We now don't have to decide between renting forever or moving up north! Honestly life changing! Reviewed on: 12th February 2022

Easy peasy

Great experience. Great customer service. Good rates. We remortgaged with Nationwide and then changed our bank accounts over as we were so pleased with them. Reviewed on: 24th January 2022

Straightforward

Process is all very smooth, terms and conditions are clear and easy to understand. Reviewed on: 15th January 2022

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