Write a review

Go to business site

Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.35 (185 reviews)

View other Nationwide products

4.36

Based on 185 reviews, last reviewed 15th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

4

Mortage. Mortage. I had a mortage from Nationwide. It was good. i just wish the interest rates were lower. Reviewed on: 15th July 2025

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

Read all reviews See your review

About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide Mortgages reviews (185)

Review of the Nationwide, Mortgages:

A Harsh Lesson in Discrimination Against Caregivers...

A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after my recent experience with Nationwide Building Society. Initially, I was thrilled to receive a mortgage offer, allowing us to proceed with plans to relocate closer to family and provide much-needed support for my partner following her stroke. However, our excitement turned to disbelief when the offer was abruptly withdrawn. The reason? Nationwide refused to acknowledge the validity of my career break, a time dedicated to caring for my partner during her rehabilitation. During this period, we solely relied on our own savings and investments to support ourselves, never seeking any government assistance. Despite my strong financial history, significant assets, and a promising new career as a CEO in the veterinary industry, they penalized me for prioritizing my family's well-being. This experience exposed a disturbing truth: Nationwide, and perhaps the broader financial industry, lacks empathy and understanding towards caregivers. Their rigid policies and reliance on traditional employment history create a system that indirectly discriminates against individuals who have made sacrifices for their loved ones. It's a harsh reminder that even major institutions like Nationwide fail to recognize the realities of life and the diverse paths individuals take. Their actions send a clear message: if you choose to care for a family member who suffers sudden life changing illness, your financial future may be jeopardized. This serves as a stark reminder to any individual who now must have to face the reality that discrimination comes in all forms in this particular case the Nationwide. Reviewed on: 15th August 2024

Great customer service

They are always available at the end of the phone and are friendly and helpful. Reviewed on: 25th March 2021

Lovely bit of business

Proper company care about their members Reviewed on: 24th March 2021

Good rates- all you need from a mortgage

Good interest rates, my whole family is with NW. Worth the switch Reviewed on: 22nd February 2021

Efficient simple process great product

Easy process and great competitive rate Reviewed on: 20th February 2021

Poor

First Time buyers- flexaccount with Nationwide for over 15 years. Given a DIP for a fixed rate mortgage. Application declined two weeks later after DIP & no reason given? Surely a DIP shouldn't have been given if they then contradict themselves and then decline the full application?? Reviewed on: 9th February 2021

Great interest

The lowest interest on the market with no product fee, everything done online, no need to visit a branch, very easy application process, application dealt with quickly Reviewed on: 14th August 2020

Reassurance with Nationwide

A reliable company with careful lending criteria which provides reassurance in your product (mortgage in my case) being right for you. They have a common sense approach which is very relatable in a sometimes confusing market in my opinion. Reviewed on: 12th July 2020

Easy to update mortgage deal online

Our mortgage deal was due to renew at the beginning of lockdown. I can not fault Nationwide’s online service. I was able to choose a new deal using their comparison tool via the banking app and renew there and then. Saved a lot of hassle at a stressful time. Reviewed on: 12th July 2020

slow and lose information

House sale almost fell through because Nationwide kept losing paperwork that I sent to them. Took 3 or 4 attempts to send things before they finally got them. I chose nationwide because at the time they were one of the only mortgage providers with whom you could apply online at a good rate. I ended up having to physically go into the bank for them to send my documents Reviewed on: 9th February 2020

Excellent customer service

We had our own dedicated mortgage consultant from start to finish who answered all of our questions fully. The whole application process was easy, transparent and stress free. Reviewed on: 4th February 2020

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Fixed Rate Mortgage
from first direct 4.54 from 42 reviews
Mortgages
from Melton Building Society 4.55 from 296 reviews
Mortgages
from Beverley Building Society 4.96 from 35 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Regular Savings
from Nationwide 4.71 from 79 reviews
Cash ISA
from Nationwide 4.70 from 61 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub