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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2098 reviews)

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4.50

Based on 2,098 reviews, last reviewed 26th Apr 2025

2600% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Good very good best and wonderful. Good very good best and wonderful. Reviewed on: 26th April 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2098)

Review of the NatWest, Basic Account:

Best bank to go with.

I’ve been with this bank since I was 12. I’m now 23 I had a savings account to start off with so that I can learn about money and savings. You get a card and you can either put money on that car or draw the money off. Once you’ve turned 18 you’ll get a debit card and that card can be used like the savings card but with the ability to use it online and in stores. I’ve never had a problem with my bank growing up and I still use the same bank today because it’s easy to use and they are on the ball with the verify your payment. They constantly keep the app updated and they also keep you updated on what’s new and what’s happening. So an example, I had a Visa card and they emailed me saying that they are changing from visa to master card and at first I was worried about me having to go through lots of paper work etc but they made sure to explain everything in great detail. It was very simple and all my details were the same and nothing had changed except the card itself and it being master card and not visa. They also do student loans and other types of loans as well and it’s very simple to obtain what you need. With this bank you can now change your phone number etc in the banking app, before you had to use a card reader and follow the instructions. Using the card reader isn’t hard but can be tricky to some who have poor eyesight, so I’m glad they added this new feature. With this bank you don’t even have to stay with them, you can start off with a savings account at the same age I did and then go to a different bank of your choice. On of my friends went with NatWest to start off with and then went to Halifax for the point and cash back features… because he loves Costa :) So if you’re looking for a bank to teach your kids about savings and having an easy app to work with then NatWest would be a good choice to start off with. Reviewed on: 31st May 2023

After my stroke in 2005 having a Natwest basic accou...

After my stroke in 2005 having a Natwest basic account helped me with the financial difficulties I incurred due to not being able to work. Reviewed on: 2nd April 2025

great bank had no problem with them always happy to...

great bank had no problem with them always happy to help Reviewed on: 2nd April 2025

service Good with a smile On his face Andy

Good customer service with a smile Reviewed on: 2nd April 2025

Worked with me whilst moving overseas and back home

Worked with me whilst moving overseas and back home Reviewed on: 2nd April 2025

Been a customer of NatWest for years - can’t recomme...

Been a customer of NatWest for years - can’t recommend them high enough. Fantastic bank, love them Reviewed on: 2nd April 2025

As a long term customerthey have always been helpful...

As a long term customerthey have always been helpful and fair if i've had a problem. Reviewed on: 20th March 2025

Good link to all accounts and easy to use

I have a saver link to my NatWest main account and the interest is good and options to add more money each month with rounds up. It’s easy to access and switch between accounts with NatWest and easy to transfer money back and forth if needed. Lots of info on the app and very informative. Reviewed on: 18th March 2025

Been with them since I started work on 1990

Been with them since I started work on 1990 Reviewed on: 10th March 2025

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

Fees way too high.

Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

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