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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1361 reviews)

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4.80

Based on 1,361 reviews, last reviewed 19th Feb 2026

113% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

My mortgage advisor was amazing, so helpful! My mortgage advisor was amazing, so helpful! Reviewed on: 19th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1361)

Review of the Newbury Building Society, Mortgages:

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

Top of the customer tree

excellent telephone customer service which is lacking in some companies but still very important to many people. Excellent product knowledge delivered in avery easy to understand manner Reviewed on: 12th July 2024

Reply from Newbury Building Society Hi Gilly, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th July 2024

Super efficient and friendly Newbury b s.

We were very impressed with the friendly help we had as we are not tec friendly Reviewed on: 5th July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 8th July 2024

a bit perturbed

the only thing i will complain about is, we have moved to France, and because of this you took us of our fixed rate, and you told us that you could no longer support us with a mortgage, so we went else where which is fine we understand that Brexit has caused a lot of nonsense for a lot of people and businesses' however I was a bit perturbed when we saw that you had charged us to leave our mortgage. we realise that this is standard procedure but under the circumstances it just felt like a bit of a kick in the teeth!! Reviewed on: 2nd July 2024

Reply from Newbury Building Society Hi Annette, thank you for providing feedback - we'd like to understand more about this - please can you contact us marketing @newbury.co.uk and I will ask our Customer Service team to contact you. Thank you Response date: 3rd July 2024

Fantastic customer service and mortgage advisor.

Their customer service and mortgage advisor were fast, replied quickly, did what they said they'd do and got things sorted without any fuss whatsoever. Reviewed on: 29th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback John, we do appreciate it Response date: 1st July 2024

Mortgage product switch w/ Lauren Dearlove

A call I had been putting off for a while as I thought it would be a long drawn out process. Lauren was excellent, good telephony manner and soft skills throughout the call. Very efficient in what she was doing and got me the outcome I was looking for in about 20 mins which was the biggest surprise for me. I should have called much earlier but that’s my lesson learnt. Reviewed on: 28th June 2024

Excellent in every respect!.

We have been with Newbury for 10 years - excellent all-round service. We would not go anywhere else. Reviewed on: 24th June 2024

Reply from Newbury Building Society Hi Kelvin, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 24th June 2024

Your company is beyond outdated.

Your company is beyond outdated. How is it that from 2019-2024 we were never able to check our motgage balance online? Dealing with your company was like dealing with a company in the 1950s. You are so hopelessly outdated that, while we might have considered refinancing our house with another mortgage, we decided to pay it off so we wouldn't have to deal with you anymore. And then when we finally did pay off the mortgage, it took NBS more than 2 weeks to confirm the payoff. Ridiculous. Hopelessly out of step. Terrible service. Reviewed on: 21st June 2024

Reply from Newbury Building Society Thank you for your feedback and we are sorry for your experience. It does take a couple of weeks for the mortgage repayment process to complete from receiving your funds to notifying Land Registry that we no longer have an interest in your property. However, you should have received confirmation from us when we received your mortgage funds and we are sorry this did not happen. As you mention borrowers can now see their mortgage balance online through our Mobile App; introduced due to customer feedback in the last couple of years, and this functionality becoming available to us from our IT provider. We would like the opportunity to talk to you about your experience, and can ask a Senior Manager to give you a call if you wish. If you would like us to do this, please contact us at [email protected]. Response date: 25th June 2024

Buy-to-Let

Glad I could perform a switch , I knew what I wanted and could call and get the documentation process initiated. Reviewed on: 20th June 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th June 2024

Made very simple and felt like we were being really...

Made very simple and felt like we were being really well looked after :) Reviewed on: 14th June 2024

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback, we do appreciate it. Response date: 17th June 2024

Mortgage review

Our mortgage review was handled so patiently, knowledgeably and professionally. Our advisor was easy to talk to and we ended the call on a 'high'! Thank you, Newbury Building Society. Reviewed on: 11th June 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Di, we do appreciate it. Response date: 12th June 2024

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