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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1362 reviews)

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4.80

Based on 1,362 reviews, last reviewed 1st Mar 2026

61% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Website is really clear. People are super helpful Website is really clear, answered all the questions I had. I was able to contact Newbury and spoke to Lauren Dearlove who was excellent. Very helpful ... Read more Reviewed on: 1st March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1362)

Review of the Newbury Building Society, Mortgages:

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

I would have preferred direct contact.

I would have preferred direct contact. Also my letters/forms never reached you despite sending them recorded delivery. Royal Mail delivered them but they got lost in your offices Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi - Thank you for taking the time to leave us your feedback, we really do appreciate it. We are sorry to hear your experience with us and would like to investigate further. Please can you email us at [email protected]. Thank you. Response date: 28th May 2024

Excellent customer service.

Excellent customer service. Prompt and efficient. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

Arranged a bridging loan quite quickly and without i...

Arranged a bridging loan quite quickly and without involving a broker (or broker's fee!) Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

All very efficient and easily dealt with.

All very efficient and easily dealt with. I had expected a better rate on the mortgage as I have been with you for many years and there is so little remaining to pay but that will just serve as an incentive to pay off the balance even faster. Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Renew mortgage conditions

It was a great & excellent experience dealing with a Mortgage Adviser from Newbury Building Society. Help myself on order to decided better rate in order to save interest on our mortgage. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

The underwriters understood the ability of people ag...

The underwriters understood the ability of people age 70 who are still in business to afford and fulfil their repayment liability . in simple terms common sense in granting a mortgage for upto the age of 89. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

Eve was fantastic!

Eve was fantastic! I really appreciated how she listened to my request and offered me the best option for me. She was patient and friendly and really explained the technical terms to me. I normally dread these sorts of things but I came away feeling confident and with a smile on my face. Reviewed on: 19th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 20th May 2024

Great communicators, clear and concise

I was very impressed with the frequency and clarity of communication of the various people involved in the steps along the way. Also, the flexibility of staff in arranging the in-person discussions to accommodate my schedule. Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it! Response date: 17th May 2024

was able to redeem mortgage early- all very smooth a...

was able to redeem mortgage early- all very smooth and efficient Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Eve McDowell

I would like to call out Eve McDowell who provided me with what I can only describe as the best banking experience I have ever had. And I work in a bank so I know what it is like! She is polite, professional, responsive and courteous and should be recognised at the highest level of your institution. Because of Eve, the Newbury has me for life. Rgds, Ben Taylor Reviewed on: 16th May 2024

Reply from Newbury Building Society Hi Ben, thank you so much for taking the time to leave feedback for Eve - we agree! I will share with Eve and her line managers - we also share internally and have feedback stars, so thank you, your kind words will be very much appreciated. Emma Response date: 16th May 2024

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