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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8656 reviews)

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4.89

Based on 8,656 reviews, last reviewed 27th Jan 2026

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

People first NBS has branches with great staff who are respectful, kind and knowledgeable. They give customers as much time as they need. Reviewed on: 27th January 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8656)

Review of the Newbury Building Society, Savings:

Hazel superstar!

Hazel in Newbury was professional, patient, knowledgeable and a great representative of the organisation. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Tony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 7th April 2025

People first

NBS has branches with great staff who are respectful, kind and knowledgeable. They give customers as much time as they need. Reviewed on: 27th January 2026

A really easy experience opening an account.

A really easy experience opening an account for my daughter today, great communication throughout the process - thank you. Reviewed on: 24th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, John, we do appreciate it. Response date: 26th January 2026

Independent Local Building Society

Being an independent local building society, we are looked after well with good rates and trust to invest money . Reviewed on: 22nd January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, we appreciate it. Response date: 23rd January 2026

Wokingham is Amazing

The whole team at Wokingham branch are amazing and provide top level experience. Bradley and Connor are a delight to be served by. Justine has a great team. The society as a whole is very old school but that’s great as it pretty zeros the chance of financial abuse. Reviewed on: 21st January 2026

Reply from Newbury Building Society Hi Tom, thank you for your feedback and kind words - we agree Wokingham team are wonderful! Response date: 22nd January 2026

Great customer service

Great customer service - friendly team who are all focused on customer care. Reviewed on: 21st January 2026

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it! Response date: 22nd January 2026

Is there anything else I can help you with?

Friendly, approachable and welcoming staff that will do anything in their power to help, even call their colleagues in their Headquarters and get the right answer if needed. Rounded up conversations, especially when I opened the account, considering my needs, goals and everything savings related was explained in plain English. I love the fact that you can come in a branch and talk to a human being that will listen to you, rather than pressing options on a telephone and have a machine talking to you. Reviewed on: 21st January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words Olive - we really appreciate it. Response date: 22nd January 2026

Very helpful staff.

Very helpful staff. They explained the products in great detail. They take their time with customers and they listen to their needs. Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you for your kind words - we appreciate it. Response date: 21st January 2026

Great customer service, always helpful and knowledge...

Great customer service, always helpful and knowledgeable whether that's speaking over the phone or in branch face to face. Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you Chloe for taking time to leave feedback - we really appreciate it. Response date: 21st January 2026

Happy Savings customer

As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my needs. An alternative account was suggested which gave me the same interest rate but was much more flexible. Friendly, knowledgeable service with an actual human being. Very refreshing Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you Yvonne for your kind words and taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

Friendly Staff

Helpful and friendly staff, nothing is ever too much for them Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

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