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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,635 reviews, last reviewed 6th Jan 2026
13% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
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Latest highest rating:

5

Newbury - a real mutual Building Society for savers. The customer assistants are helpful, friendly, knowledgeable and polite. The whole process of setting up a savings account was easy and reassuring. It... Read more Reviewed on: 6th January 2026
Paul K's avatar
Paul K

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8635)

Review of the Newbury Building Society, Savings:

Opening an ISA account in lockdown

4
This is in two parts. 1. The actual process was difficult because of lockdown and the unscheduled closure of the Abingdon branch when i was able to visit the branch. So everything had to be done by post (also not so good under lockdown) and finally neatly sorted by scanning a document and sending it by email. All done now. 2. All the staff I dealt with were very helpful and patient with a grumpy (I suspect!) old man . Eventually I got my account opened and it is now in action. Thank you to all who I had spoke to. Reviewed on: 2nd February 2021
P Redfern's avatar
P Redfern
Reply from Newbury Building Society Mr Redfern, thank you so much for taking the time to leave feedback - we do appreciate it. We apologise for the difficulties you have experienced and for the temporary closure of our Abingdon branch - we are working hard to take all precautions to ensure the safety of our employees and customers and sometimes this has meant we have had to make difficult decisions in resourcing branches during this time. We appreciate this has not been ideal but thank you for your patience. We will forward your comments to the colleagues who assisted you - they will be pleased to hear that all was completed in the end. Many thanks again. Response date: 2nd February 2021
Newbury Building Society Logo
Newbury Building Society

In branch service review

5
Perfect location for us to interact with 5 days a week (and Saturday). Felt comfortable and trusting. Reviewed on: 31st December 2025

In branch service review

5
Absolutely the best bank/BS to deal with. Helpful, friendly, efficient at all times both in branch and online. All of the staff are brilliant. Reviewed on: 31st December 2025

In branch service review

5
Was seen straight away for an appointment and felt very looked after. Reviewed on: 31st December 2025

In branch service review

5
Very knowledgeable regarding ISAs. Reviewed on: 31st December 2025

In branch service review

5
The time they took to explain to a new customer like me was helpful. Reviewed on: 31st December 2025

In branch service review

5
I feel comfortable here and always receive great help. Reviewed on: 31st December 2025

In branch service review

5
Helen was very helpful when I came in to close my late father's account. Reviewed on: 31st December 2025

In branch service review

5
We like that it is easy to come into branch where the staff are extremely helpful and knowledgeable. Reviewed on: 31st December 2025

In branch service review

5
I like that you still have people instead of having to go online. Can't be bothered to answer phone. Reviewed on: 31st December 2025

In branch service review

5
Always very helpful and understanding. Reviewed on: 31st December 2025

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