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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8539 reviews)

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4.89

Based on 8,539 reviews, last reviewed 1st Jan 2026

37% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great customer service A great friendly set of staff that were happy to answer questions and help make the process of opening a new account really pleasant Reviewed on: 1st January 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8539)

Review of the Newbury Building Society, Savings:

Opening an ISA account in lockdown

This is in two parts. 1. The actual process was difficult because of lockdown and the unscheduled closure of the Abingdon branch when i was able to visit the branch. So everything had to be done by post (also not so good under lockdown) and finally neatly sorted by scanning a document and sending it by email. All done now. 2. All the staff I dealt with were very helpful and patient with a grumpy (I suspect!) old man . Eventually I got my account opened and it is now in action. Thank you to all who I had spoke to. Reviewed on: 2nd February 2021

Reply from Newbury Building Society Mr Redfern, thank you so much for taking the time to leave feedback - we do appreciate it. We apologise for the difficulties you have experienced and for the temporary closure of our Abingdon branch - we are working hard to take all precautions to ensure the safety of our employees and customers and sometimes this has meant we have had to make difficult decisions in resourcing branches during this time. We appreciate this has not been ideal but thank you for your patience. We will forward your comments to the colleagues who assisted you - they will be pleased to hear that all was completed in the end. Many thanks again. Response date: 2nd February 2021

In branch service review

Helpful, friendly staff, great service. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re delighted you had such a positive experience. Thank you for sharing it with us. Response date: 2nd December 2025

In branch service review

Mostly very good. However, waited 15 mins for someone to handle my call this morning. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your feedback. We’re sorry your experience wasn’t perfect and we’ll use your comments to improve. Response date: 2nd December 2025

In branch service review

Passbooks and accounts with monthly interest. Competitive rates. Reviewed on: 28th November 2025

Reply from Newbury Building Society We really appreciate your feedback and are thrilled you’re happy with our service. Response date: 2nd December 2025

In branch service review

Rachel was excellent and very efficient. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re delighted to hear Rachel made such a positive impact. Thank you for letting us know. Response date: 2nd December 2025

In branch service review

I like that you are small enough to still be accessible. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your lovely review. We’re committed to providing excellent service and your comments show we’re on the right track. Response date: 2nd December 2025

In branch service review

Bradley was knowledgeable, friendly and welcoming. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for recognising our Bradley's efforts. We’ll make sure your kind words are shared with them. Response date: 2nd December 2025

In branch service review

Wonderful service. Very informative and helpful, thank you. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your wonderful review. We’re proud to support our members and your feedback inspires us. Response date: 2nd December 2025

In branch service review

No rush service, interested in you as a person and not just an account. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your kind words. We’re delighted you had a great experience with Newbury Building Society. Response date: 2nd December 2025

In branch service review

I like being able to talk to someone face-to-face. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your kind feedback. We’re always here to help and appreciate your trust in us. Response date: 2nd December 2025

In branch service review

Friendly staff. Please inform customers when a savings account they have is no longer the best for them. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for taking the time to share your positive experience. It means a lot to us. Response date: 2nd December 2025

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Newbury Building Society: Savings reviews

37% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8539)

Opening an ISA account in lockdown

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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