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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8697 reviews)

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4.88

Based on 8,697 reviews, last reviewed 23rd Apr 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful and kind even given a cuppa while makin... Very helpful and kind even given a cuppa while making transactions Reviewed on: 23rd April 2026

Verified source

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8697)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

To understand the process for saving in an ISA

Isobel was very helpful. Explained everything well and reassured me on some aspects. Reviewed on: 6th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Isobel, who will be so pleased to hear them. Response date: 6th March 2023

Great service

Saving with NBS could not be easier. Staff are so informative, I know exactly what to expect with the pathway I have chosen and how much to save each year and interest I can expect. Staff are friendly and make the process so easy. Reviewed on: 4th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 6th March 2023

Always friendly and helpful advice

I have recently transferred my ISA from a High street Bank to the Newbury Building Society. At the same time, I opened a Welcome to Newbury savings account. My initial enquiries and scheduled meeting went well. It was a good process. Reviewed on: 4th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 6th March 2023

Far ...FAR!!... too slow to open savings account

It eventually took almost three weeks to open a simple savings account. During that time there was confusing email confirmations from you which led me to believe the account was open, but when I tried to transfer money into the account (using the details YOU provided) the money was returned, as the account did not exist (or was not fully opened?). I then had problems with online access being blocked (twice). The first time I was told it would be sorted and I would be notified (I assumed) the same day. Two days later, and still no access, I had to chase you for a resolution. I then discovered that the password is case sensitive (as they always are) but also the security word was case sensitive (this is very unusual and should be clearly stated at the login screen). I originally applied for the account on 6 February and received a letter confirming the account was open on 1st March. During this time, I was not prepared to wait any longer and opened a savings account with another bank. This was completed, and money showing on that account, within 16 hours (start to finish). I don’t want to hear about the difficulties you have with your 'manual' account handling process. This should be your concern and it should NEVER affect your customers. I suggest you fix it or lose more customers! Conclusion, I have placed £49,500 into a savings account with another bank and only £500 (i.e., the minimum) with you - NOT GOOD!! I wanted to support my local building society, but have serious concerns now. Reviewed on: 4th March 2023

Reply from Newbury Building Society We are sorry to hear about this, this is not the experience we aim to provide and would like to contact you - please email marketing @newbury.co.uk so that we can make contact. Many thanks for taking time to provide this feedback. Response date: 6th March 2023

Excellent service

Subashni was very helpful & knowledgeable, & a pleasure to deal with. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Subashni, would will be so pleased to hear them. Response date: 6th March 2023

Quick, professional and pleasant

Having come across Newbury BS online, I phoned the Abingdon branch to enquire about opening two savings accounts. An appointment was arranged quickly. The branch itself was welcoming and well maintained with an office for the required privacy to open an account. My consultant (Samantha) was friendly and competent. I knew which accounts I wanted to open, and the process was easy. I was very impressed that all documents were sent to my home address within 24 hours. I hold accounts with a variety of building societies. Based on my own experience with Newbury, I have already recommended opening an account to my husband. It is reassuring to encounter competence and efficiency in an industry where this has become rare. Thanks you! Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 6th March 2023

Very helpful assistant

I had not made an appointment to open a new account but the staff in Winchester could not have been more helpful. The account was opened within 15 minutes with no problems at all. Brilliantly service. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Winchester branch, who will be so pleased to hear them. Response date: 6th March 2023

A demanding interview, as it has to be

Opening an account is a slow process these days, but Mrs. James did her best to keep things flowing in spite of a few interruptions. The interrogation was markedly less aggressive than the grilling I endured at Lloyds recently. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be pleased to hear them. Response date: 3rd March 2023

helpful and informative

Your customer advisor was welcoming, helpful and informative. Ran through all the options and made heklpful suggestions Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd March 2023

Opening a new account was so easy

We opened a new Senior Saver Account and it was so easy to do online. The interest rate is very good for an instant access account. I like having a branch nearby if I prefer to visit rather than use the online service. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd March 2023

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