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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Very friendly and personal service.

Having had no experience before with insurance companies, Pet Plan were very upfront about their costs and what they offer. I felt assured that my dog's health costs would be in good hands with them and since signing up with them they've been absolutely wonderful to deal with. Reviewed on: 8th November 2015

Insightful

I think it is a good idea to buy into pet insurance as I will always know that my pet is covered. I feel really happy. My pet has the cover that she needs and now I don't need to worry. Reviewed on: 7th November 2015

its really great

i had a insurance about 6 year before .and i think its a really helpful and peace of mind that my pet is safe from the hard time .and I'm really suggest everyone who got the pet they should take a insurance for their pet too and i have a good experience with this company .thanks Reviewed on: 7th November 2015

excellent

I joined when I got my cat. everything went smoothly and I got the cover I need. Reviewed on: 6th November 2015

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets very reliable and wonderful service Reviewed on: 6th November 2015

A good experience for both me and my cat

Joined pet plan last year when my cat got run over, they were really great in dealing with my pets needs. Great customer service Reviewed on: 5th November 2015

its helpful

i have a dog and he actually broke his leg and i don't have money on that tie when this company help me to recover my dog its really caring company to keep ur pet safe .:) Reviewed on: 5th November 2015

excellent customer service

Easy to set up. Great service over the phone and no problems in the 4 years I've held a policy with them. Reviewed on: 5th November 2015

Excellent service, reasonable prices

I've been with Petplan for 4 years now and they have been fantastic. Reasonably priced, easy to get hold of and great customer service. I had to make a claim and the process was quick and easy, and the payment was made efficiently. Highly recommended. Reviewed on: 4th November 2015

My claim experience

Pet insurance is the insurance you have and hope you never have to claim on, this is my experience of the claim process. We had never insured any of the other pets, but with the changing climate and the costs involved we joined the PetPlan family. What had initially drawn us to the policy was that if you had an ongoing incident than this was covered, there was not a 12 month limit, or 3k limit, one day our policy came to rescue us in more ways than one. Our dog had got been out in the garden and came in collasped and could not walk, he is a Springer Spaniel, so an emergency visit to our Vet, who her 1st real question was are you insured, Yes, good, we can't treat him here, he needs to see a specialist. The vet duly arranged this for us, and a hours drive, we were at a private hospital. The dog was seen by a specialist, he was then referred for a mri scan, the results of this showed he had fractured the bone at the base of the spine and this had fragmented into his spinal cord, which was causing the paraylsis. We were given mediciation and asked to return a week later, to see what the outcome was, worst case we were going to lose him, it was a week of tears, cuddles, tender-hooks, cancelling a holiday. I am pleased to say at the next consultation we were given the good news that the dog was on the mend and we were discharged. I have to say how helpful everyone at PetPlan was, from the initial contact, the telephone calls from myself, from queries, to cancelling the holiday, for which was under the insurance claim, PetPlan handled everything for us, all we had to do was pay the intial depoist to the vets, and Pet Plan took care of everything. At the time we paid £60, our Vets bill, the private animal hospital fees and cancellation of the holiday, came it at nearly £3k. I am ever grateful to petplan for everything they did, it is like all insurances, you hope you never need them, but when you do you want them to be there and Petplan are. Reviewed on: 29th August 2015

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