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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.93 (137 reviews)

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1.80

Based on 137 reviews, last reviewed 7th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel insurance reviews (137)

Review of the Post Office, Travel insurance:

NEVER USE POST OFFICE TRAVEL INSURANCE. Horrible servive.

I purchased a policy in feb when i went to jamaica. I kept all records of when i was poorly and as soon as i came back i proceeded with making a claim. To begin with they seng my policy documents to the wrong email address due to them spelling my email wrong. When i asked them to send me the documents again they kept saying due to the policy ending they cant send it ( weird right considering i paid for it and its just an email address change? ). Eventually one guy gave me a number to call where they could send it to me but even then it was the same shit. Gave all my details, said i would receive them its now the end of may and i havent heard anything. Regardless i went on to make the claim by filling out the form, providing all documents and posting it first class to the address provided. I have sent countless of emails to try and figure out whats going on as i am still yet to receive a bloody claim number!!!! Everytime i am told the same BS which is we will get back to you with an update. We are now going into june and i have yet to receive nothing. No update, phone call, apology, compensation, NOTHING. I honestly should have never purchased the policy to begin with and seeing other reviews now it makes sense. Disgusging and shocking behaviour from this company. I would rate -0 stars if i could. Would NEVER RECOMMEND TO A FRIEND OR FAMILY OR EVEN A STRANGER. Stay far aesy from these crooks as i will be taking legal action in which i hope to receive a lot more than what i am claiming for. Reviewed on: 25th May 2022

Post Office Travel Insurance

It was very easy to set up my travel insurance via the Post Office app. Follow-up comms was excellent and everything is in one place on the app. Very impressed. I would definitely recommend. Reviewed on: 12th September 2023

They don't pay out

Booked a cruise, my first holiday in 6 years. Couldn't travel due to illness - all signed up by my GP. They won't pay out because they are "overworked". It has taken them 6 months so far. I am a SubPostmaster and have removed Post Office Travel Insurance from sale. Reviewed on: 9th September 2023

Rip off post office

Bought insurance on line big mistake after finishing they sent the policy I couldn’t open it when I got back from holiday after a big problem with with airline and travel agent I phoned them only to be told you only insured your luggage over£70 for luggage insurance I didn’t take any I took a cabin bag as we were only going for 7 nights they replied to my email with you was not insured for that situation be careful as they are con artists wish I had read reviews wouldn’t recommend Reviewed on: 4th September 2023

The Best

the cheapest on the market, I recommend it to everyone Reviewed on: 24th August 2023

The worst!!!

I didn't read rhe reviews before buying travel insurance from them. The worst costumer service ever. We must to call from the hospital in Turkey 2 hours so they can send the documents for the calm for my 4years son!!! He was so upset because of the injury and besides the injury he need to wait 2 more hours at the hospital for the insurance!! Reviewed on: 23rd August 2023

Terrible customer service

Absolutely appalling customer service when trying to make a claim - they tried to tell me what I was claiming for was not covered under my insurance and it took me reading out the wording of the policy agreement to show that it was. Then they only sent me money for one of my claims and not the other resulting in having to ring them again. Each phone call taking over an hour each time due to an extremely long time spent on hold Reviewed on: 1st August 2023

Do Not Buy

I have been trying now to make a claim on Post Office Travel insurance for 5 months. My husband and I were prevented from going on a cruise when he had a cardiac arrest in February. His heart condition was accepted as an existing medical condition on the policy which cost £1200. They constantly pass the buck, ask for medical notes and leave everything to the last legal minute they are allowed. They owe us £8000plus. I know others have reported them to the Financial Conduct Authority and have done so myself Reviewed on: 26th July 2023

Not worth the broadband space of downloading the docs ,

Purchased post office insurance, they just find any reason not to pay. Don’t buy it . We had a cancelled flight which incurred lots of cost getting home, Collinson would not pay out, waste of money don’t use Reviewed on: 26th July 2023

AVOID,IT IS VIRTUALLY A SCAM.

Do not use the post office travel insurance.it is underwritten by Collinsons travel insurance.they will not pay out for claims,do not understand why the post office use them.most people give them 1*!!!AVOID AT ALL COSTS AND I MEAN COSTS.there are 1000s of bad reviews on complaints sites. Reviewed on: 26th June 2023

Password nightmare

Tried to access online. Changing password didn't help. Prompt to reset password came from TRAVEL.Rang call centre, she reset it, got in once. Then travel.insurance wouldn't let me in. Reset wouldn't work, rang. Man said he'd send email but didn't. Now can't access home insurance either. Won't be renewing either police, what a farce. Reviewed on: 8th June 2023

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