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Privilege : Car Insurance reviews

Name: Car Insurance
Rating: 2.59 (82 reviews)

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2.21

Based on 82 reviews, last reviewed 15th Oct 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

11%

54%

Latest highest rating:

5

Cheap Car Insurance! Great car insurance for a sensationally low price! Reviewed on: 15th October 2024

Latest lowest rating:

1

They are con artists. DO NOT USE! They are con artists. Despite me giving all information they ask for the same thing again and again. Foreign HGV ran into me and 9 months later they h... Read more Reviewed on: 20th March 2024

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About this product

At Smart Money People, we collect Privilege car insurance reviews to give you some insight into what you can expect as a Privilege policyholder.

Privilege has been providing insurance since 1994, with policies available for both car and home. With personal accident cover and up to 90 days foreign driving included in the standard comprehensive policy and a ‘Comprehensive Plus’ policy available for a higher level of cover, Privilege offers car insurance policies to suit most. Find out how Privilege customers rate their policies by checking out our reviews.

Perhaps you’re most interested in some additional extras on your policy, preferring a higher level of reassurance from a car insurance policy? Or you may simply be searching for the cheapest deal on the market. Whatever your needs, you want the confidence of being insured with a reputable provider that has a good customer service track record. Read our Privilege car insurance reviews to learn more about this provider.

Have you had a car insurance policy with Privilege? Share your honest experience with our Smart Money People community so we can help people like you make better decisions. Was the sign-up process simple, or did it take longer than anticipated? Was the price of your premium suitable for the level of cover you received? Why did you choose to be insured with Privilege, and would you renew your policy or recommend it to friends and family? Write a Privilege car insurance review today.

Privilege Car Insurance reviews (82)

Review of the Privilege, Car Insurance:

Cheap Car Insurance!

Great car insurance for a sensationally low price! Reviewed on: 15th October 2024

A Friendly Helpful and Professional Insurance Company

I had a claim for a car accident. Their response was swift, polite, and professional. The whole matter was sorted within 7 days, and I received a very decent valuation on my written off car which was paid within 10 days! They couldn't have been more helpful. Reviewed on: 24th August 2023

Always helpful. Always kind

I love that I can deal with humans on the phone. They are always helpful and kind. The insurance has all the extras that I require and they set a good price point too Reviewed on: 23rd August 2023

Best value for money

Efficient,polite, clear understanding,caring value for money and best of all multiple insurance Reviewed on: 23rd August 2023

Excellence

I find dealing with this company both easy and convenient. They tell you in a positive and professional manner and I feel what they are telling me is the best car insurance quote I can get. Reviewed on: 22nd August 2023

AVOID THIS COMPANY AT ALL COSTS !!!!!

AVOID THIS COMPANY AT ALL COSTS !!!!! £700 increase on my premium compared to last year, no claims, no accidents or motoring offences. Looking at comparison websites I am able to get a quote for £1000 (!!!!) less than what privilege has quoted me. I have been with this insurance company for a couple years and their customer service is abysmal. Tried using their messaging service on their website and have spent a total of 6 hours only to be told they can take £200 (still £800 more that comparison websites) off the renewal quote and weren't able to give me an explanation as to why my premium has increased so much. All round terrible customer service, an absolute waste of time and money. Reviewed on: 30th June 2023

Renewal quote high but did haggle

Wasn't impressed with renewal quote so did check out other insurers then let Privilege know the best deal price & asked if they would match it. They did but why didn't they give a lower, more reasonable quote in the first place! They almost lost out as I was very tempted to go elsewhere!! Reviewed on: 28th June 2023

CHEATER UNPROFESSIONAL ... WILL EAT YOUR MONEY WILL NEVER GIVE YOU ANY BENIFIT .. SCAM PEOPLE RUN FAR AWAY FROM THEM

CHEATER UNPROFESSIONAL ... WILL EAT YOUR MONEY WILL NEVER GIVE YOU ANY BENIFIT .. SCAM PEOPLE RUN FAR AWAY FROM THEM ! I WILL NEVER USE THEM AGAIN. SCAM - CHEATER - DONT USE THEM 100 % I can confirm how rubbish this company are! 5013537336 Calls centres are in India, very difficult to understand them. EVEN WAIT 1 HOUR TO CANCEL MY POLICY WITH TMEM. Heartless company. Full of lies!! And I am carless thanks to theft and I thought I didn’t need to worry. I WILL NEVER COME BACK TO THEM... I CAN SAY 100 % RUN VERY FAR AWAY FROM THEM, ONLY WILL EAT YOUR MONEY AND WILL GIVE YOU STRESS. I am now stressed that these people are useless! Left me stranded and not communicated when they said they would. I can not stress enough….DO NOT USE THEM!! Reviewed on: 5th June 2023

Don't choose Privilege

The Privilege hasn't paid my damage claim in over a year. They do not respond to e-mail. Since the car was old, Privilege engineers decided to collect the car and pay for it. They didn't pay off the car! Never again Privilege! Reviewed on: 28th April 2023

AVOID AVOID AVOID AT ALL COST

Very rude staff, Some staff talk minimal English, No help whatsoever, takes months to process a claim. I would rather walk everywhere than set up a insurance with Privledge. Reviewed on: 24th March 2023

Very poor service

It's been 6 weeks since I submitted a claim with Privilege and they have done absolutely nothing about it. Every week when I call them, it's the same old story. We are busy, call back next week and we'll have an answer for you. But come th next week, I just get the same excuses again. I submitted all the photos, information and quote immediately after I made the claim. There is absolutely no reason why it should take so long to look at it. They are very quick to take your money, but when it comes to paying out a claim they take their sweet time. This is the first time that I had my car insured with Privilege and also the first claim I've ever made, but I will definitely never get car insurance from them again. I have complained several times now and every time I was promised that someone would call me back, but I never hear from them. Reviewed on: 22nd February 2023

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