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RBS: Select current account reviews

Name: Select current account
Rating: 4.06 (120 reviews)

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4.12

Based on 120 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

17%

15%

Latest highest rating:

5

Been with RBS for over 30 years and never had one pr... Been with RBS for over 30 years and never had one problem. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Rubbish Recently opened a current account with RBS. Tried to transfer money from my savings account into my current account and my account was suspended hours... Read more Reviewed on: 16th August 2023

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

RBS Select current account reviews (120)

Review of the RBS, Select current account:

Nothing special

I have had an account with RBS for 18 years, and have just moved to the Bank of Scotland as they have a much better account. I have not had any problems with RBS, their staff have always been friendly. However, the actual Select Account is nothing special, it's very basic. I had a visa debit card but for some reason RBS refused to give me a contactless card (I asked twice, and have never had problems with the account!). I have had an account at TSB for a few years now which has a contactless card, as has my new Bank of Scotland account. RBS also don't pay interest on their Select Account (both the TSB and Bank of Scotland do pay interest), and the interest rates on their savings accounts are terrible. They do have another reward account which pays cashback on direct debits, but there is a monthly fee so I wouldn't earn that much switching to it as my bills are quite low. All in all, RBS are okay. The account is basic, it's nothing special. I think I have found better accounts elsewhere. So while I would not tell people to avoid RBS, there are much better accounts out there. Reviewed on: 13th June 2017

Security issues for online banking and slow customer service.

I have had online banking for six days. In those six days my account has been frozen twice for 'security reasons', one of which was because I sent a payment....... To get in touch with anyone to reinstate it you get passed about their phone system a fair bit before being put on hold for twenty minutes. Reviewed on: 23rd April 2015

In-branch staff at RBS are great & very helpful

I have remained a loyal customer of RBS because the in-branch staff provide a personal and very helpful service. They know you by name, and go out of their way to assist in any way at all. A trip to the branch is an enjoyable & easy experience. Although there have been one or two issues with RBS on-line Banking, overall I am very satisfied with its ease of use, easy access and flexibility. So far I have not been tempted to move Banks, despite some of the adverse publicity surrounding RBS in recent times. Reviewed on: 13th February 2015

Amazed by the kind and overwhelmingly helpful staff!

My first experience with this bank was when I set up my very first bank account, an experience I thought would be daunting. But the staff at RBS were amazing. They were completely understanding and I had an account set up in no time. it was a very positive experience and I actually look forward to going to the bank as I know that I am going to be greeted by the most courteous and friendly staff. Reviewed on: 23rd January 2015

Not bad but not great

Good customer service reps but if you dare step out of line or make a mistake e.g go in to an unaranged overdraft it costs you a fortune to put right and the fines seem to come out when there is no money in your account this making a vicious circle. Reviewed on: 15th January 2015

Friendly staff make the difference for me

This is a basic account, but I enjoy going into my local branch and talking to the staff face-to-face. Makes all the difference and keeps me happy Reviewed on: 14th October 2014

Does what it says on the tin...most of the time!

I've had this account for ages. Don't know if there are better banks out there, but this one is ok most of the time. Card stopped working once. Reviewed on: 13th October 2014

Such a solid bank.

Solid service, solid bank. I have always found them to action requests promptly and competently. Reviewed on: 9th October 2014

Good customer service from both the branch and online but have card issues!

I find the branch and online call centre to be more than helpful and efficient, however I have had issues with using my debit card of late. It crashes the pay at pump service at Tescos petrol station and have experienced issues with it authorising cash withdrawals and payments in shops on selected days despite funds being available. Luckily I had alternative cards to use but if not I would have been in a very difficult situation. Reviewed on: 9th October 2014

Overall ok service, but 1 percent cash back makes it a pretty good deal

Love the 1% cashback feature. I have never needed the emergency cash service, but good to know that it's there Reviewed on: 6th October 2014

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