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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.94 (307 reviews)

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3.96

Based on 307 reviews, last reviewed 14th Jun 2025

125% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

21%

13%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (307)

Review of the Santander, Basic Current Account:

Good enough to stay

Customer service always been good but took ages to get a contactless debit card Reviewed on: 20th November 2015

I have been a Santander customer since it was Abbey...

I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-to for any financial advice. The online and mobile banking service is excellent too and very easy to navigate for an oldie like me. Reviewed on: 14th June 2025

Very satisfied, Santander have always been great in...

Very satisfied, Santander have always been great in terms of service. Reviewed on: 12th June 2025

. recommended

I have recommended the account to my mum and she opened one Reviewed on: 22nd April 2025

The only problem sorted instantly

Just very helpful and the cashback, the only time it failed one quick call and it was sorted on the spot. Reviewed on: 21st April 2025

Reliable bank for current accounts

I find santander to be a reliable bank and I have help current accounts with them for years. In general the accounts with cashback are value for money but I would prefer options for accounts without monthly fees but with some benefits Reviewed on: 18th April 2025

I find the online banking app easy to use and staff...

I find the online banking app easy to use and staff in branch extremely helpful the downside is our branch is one which is to close which is very disappointing Reviewed on: 16th April 2025

Easy to use account, clear fees.

Easy to use account, clear fees. Reviewed on: 11th April 2025

Happy & content

I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Would recommend. Reviewed on: 2nd April 2025

Excellent customer service and product

Excellent customer service and product Reviewed on: 2nd April 2025

Excellent Banking with Santander

I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my account. I find that an excellent feature that they check my account to stop any fraudulent activity. Their staff either in the branch or over the phone are friendly, knowledgeable and always help to sort out any concerns I may have. Reviewed on: 7th March 2025

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