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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (331 reviews)

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4.12

Based on 331 reviews, last reviewed 17th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

All the team at Santander Tunbridge Wells are amazing All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful... Read more Reviewed on: 17th April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (331)

Review of the Santander, Basic current account:

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

lacking

Total lack of support particularly in times of great need, even when you've been with the bank as a loyal customer for 33+ years. Whilst the Santander boots rewards is an added bonus, the costs of facilitating the use of a much needed overdraft are utterly exorbitant. Reviewed on: 9th March 2023

Money Safe

Easy and simple to manage accounts everything is secure till now! Reviewed on: 7th March 2023

My first account

It was my first account in England and I was really happy with it Reviewed on: 26th February 2023

Assisted The Scam of Vulnerable Pensioner then refused to refund

Purchased a item online after doing all relevant checks but turned out to be a scam with payments made through their payment system. Santander refused to class it as a scam before the goods did not arrive then once the goods did not arrive their investigation concluded that I should have known it was a scam before the purchase and held me liable for the payment. They did not pursue the scammers and the investigators made their conclusions based on my age (I'm 74) rather than asking what checks I had made. Despite my husbands recent death which blocked our account (easiest way to complain) they refused to provide a complaints email and didn't send through phone transcripts that were promised when I had no option but to complain by phone. Wholly deserve their 1 star for terrible and dishonest customer service Reviewed on: 23rd February 2023

Good experience with Santander

I am happy with the way they accepted me when I first moved to the UK. Reviewed on: 22nd February 2023

Ok

Ok good bank to use daily and have all money paid in to this account b4 putting in to different accounts Reviewed on: 16th February 2023

Suits my purpose

Like the ease of this account and the mobile app is great! Reviewed on: 16th February 2023

No fuss, simple and easy.

Everything was simple and easy to set up. Basic account for my needs and accommodate people with bad credit rating. Reviewed on: 10th February 2023

Helpful and easy to use

I have been with Santander for just over 9 years now and I have always found them super reliable and always helpful when I've had a problem. Reviewed on: 8th February 2023

Great bank, very professional staff

Staff dealt with my problem efficiently and effectively. Website is easy to navigate Reviewed on: 2nd February 2023

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