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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (323 reviews)

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4.10

Based on 323 reviews, last reviewed 6th Apr 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Simple banking without frills, fluff or fees I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnece... Read more Reviewed on: 6th April 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (323)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

no problems

been with them since I was 16, no problems! Reviewed on: 8th November 2017

Easy online access

I moved from RBS to A&L about 13 years ago. Then they were changed to Santander. I do everything online and pop into the branch occasionally to deposit cheques. My mortgage is also with Santander and renewing is easy online. Reviewed on: 8th November 2017

Difficult, not very flexible. No contactless

Ridiculous charges to send money abroad. And so difficult to do. No contactless on bank card unles you upgrade account and pay Reviewed on: 8th November 2017

Clear rules and good interest

As long as you comply with Santander's clear rules, you receive good interest Reviewed on: 8th November 2017

Customer Service

In the past 8 months I have seamlessly transferred from my old bank to Santander. On 2 occasions i've had to contact customer services and with no quibble, delay or hesitation my queries were sorted with no further issues. Reviewed on: 8th November 2017

trouble free bank and products

I have been with Santander for many years now. always found them helpful and never had any problems with any products they offer .excellent customer service also Reviewed on: 8th November 2017

Thumbs up!

Brilliant service and good customer service Reviewed on: 7th November 2017

Happy banker

Recently we had to tie up a few accounts in my late mothers name, the bank was so helpful. Their professionism made this prices so smooth. Reviewed on: 7th November 2017

Good customer service - not a fan though

I have a basic current account with Santander and the staff are good but I don’t go into the branch very often. I don’t like putting my card in the machine and entering my pin. I also dislike having the staff mention about upgrading my account when I’m not eligible - I am turned down every time I try! So annoying. Very security conscious which is a double edged sword - some will like it and some won’t. I also dislike the length of the queues in my local branch. Reviewed on: 6th November 2017

good

Have been with this bank for over 20 years now. They look after our single and joint accounts. Would consider this a good bank Reviewed on: 6th November 2017

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