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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (331 reviews)

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4.12

Based on 331 reviews, last reviewed 17th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

All the team at Santander Tunbridge Wells are amazing All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful... Read more Reviewed on: 17th April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (331)

Review of the Santander, Basic current account:

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

Good but there's room for improvement

I've recently called them to change my account type, took ages for a reply Reviewed on: 27th September 2016

Fantastic Company

Always a personal, reliable and helpful service Reviewed on: 15th August 2016

Current account

it does what it says on the tin! Reviewed on: 28th June 2016

The Santander bank is excellent for easy and hassle free online banking!

I have been with Santander for my personal banking for 22 years. Their online banking is easy to use and hassle free. They have linked my saver account online to my everyday current account so that when I login I am able to access both accounts. The Santander website is very reliable and I have not experienced it going down. They are well worth considering for hassle free banking. Reviewed on: 21st June 2016

Never had any problems

Internet banking is very easy to use and can do pretty much everything I need to do on there. Only need to visit a branch when I need to pay money in and they are always friendly and helpful! Reviewed on: 20th June 2016

Excellent online service

Excellent service to change my mobile number - set up in minutes to enable one time passwords for inter bank transfers. Reviewed on: 16th June 2016

Santander Best Bank in the UK

I was with Abbey before they became Santander been with them since leaving school. Absolutely had no issues with them so far they are just Fab. A great Bank also customer service are so friendly and helpful. Great for everyday needs. Reviewed on: 10th June 2016

great account

great account, no problems, and when you need to talk to somebody there branchs are local and open on saturdays Reviewed on: 15th May 2016

Great

I can easily manage my current account online so I hardly ever need to go into a branch and speak to anyone. Never had an problems! Reviewed on: 21st April 2016

Won't let me change from an alliance and Leicester account!

Long term alliance and Leicester customer so we hen hot changed over tried to change to Santander account. Wouldn't let me have one as I don't have passport or driving licence so I have a Santander account number an alliance and Leicester account apcash card I'm dreading breaking and a very confusing situation! Reviewed on: 19th February 2016

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