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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.28 (90 reviews)

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2.01

Based on 90 reviews, last reviewed 22nd Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

10%

61%

Latest highest rating:

4

Free business banking! Free business banking! Enough said! Reviewed on: 5th February 2025

Latest lowest rating:

1

Have tried to change signatories in a business account. Have tried to change signatories in a business account. 14 months later no success despite proving everything they asked for. No business advisors in ... Read more Reviewed on: 22nd February 2025

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (90)

Review of the Santander, Business Current Account:

Not ready for business banking

I have the following business accounts: Starling, Tide, Natwest and Santander. To say that Santander is terrible would be an understatement. As a matter of fact, the other 3 providers in the list above should be assessed completely separately. The interface of Santander Business Accounts (browser or app) is archaic. The reliability is the worst I have ever seen; 1 out of every 4 / 5 transactions times out or is not processed due to 'technical reasons'. The website is regularly completely glitching out. I honestly cannot emphasise enough to avoid business banking with Santander. The biggest irony being that they're the only business banking provider from the list above which CHARGES £7.50 as a flat fee for its services. Reviewed on: 7th July 2021

Poor customer service

When I opened the account I got a £1000 over draft. Even though the welcome letter confirmed it but my account doesn't show and called them. They hold me on phone for 15 minutes then said we will call you soon and hanged the phone and never call me back. Reviewed on: 23rd April 2018

Absolute joke of a bank

Spent 11 hours on the phone in a week trying to get a payment cleared. They are unable to provide information, unable to provide updates, typical scousers for staff and very uneducated with no ownership of issues. Horrible company to deal with. Refered this to the ombudsman. Reviewed on: 3rd April 2018

Business bank account

Easy to use online. Recommended. Reviewed on: 11th February 2018

Good account low cost.

After a year free I've just started paying £7.50 a month for business banking. Service is good, a little annoying you can't use the counter in branch but if I ever get stuck with machine or it isn't working staff are happy to help. Reviewed on: 4th February 2018

simple, effective, accessible

As someone newly self employed I needed an accessible, easy-to-use business account. Online, on the high street, with cash-deposit options at their ATMs this has been a brilliant and helpful account for me. Reviewed on: 10th January 2018

Excellent!

Easy to use and quality service! Reviewed on: 13th November 2017

Great service and help recieved

Great customer service and always willing to help no matter how small or large the problem is. Would definately reccomend them. Reviewed on: 10th November 2017

Helpful bank

The staff are knowledgeable,helpful and don’t put pressure on to buy additional products. In addition their opening times are customer friendly and waiting times in branch are short. Reviewed on: 8th November 2017

Small Business Winner

No standing charges. Excellent phone ans internet service. Reviewed on: 7th November 2017

The kings of contradiction!

The kings of contradiction! Having been a loyal business customer of Santander for several years, I was unfortunately the victim of a scammer, involving the use of bank transfer to make payment, it is a rather long story, but it involved many calls back and forth to Santander, along with lines such as "The security team do not wish to speak to you" "We will call you back later today" (and never did) "We will call you to tell you the outcome of reclaiming the funds" - They sent a letter instead 3 days later. After all that, my money was gone. I have complained several times, and this has fell on deaf ears, constantly - I was even sent a letter by one of their customer service team, inviting a response back from me for any further information, I sent the letter, and had no reply! Not even an acknowledgement, a month later I re-sent the letter, again, no response, no acknowledgement, this is a financial institution ignoring customers. Their social media team is also full of lip service, say one thing, do another. The disappointment I have with this bank is an understatement, and I will be looking to move away from Santander as soon as possible. If anyone of their Representatives ever reads this, make sure you actually do what you say you will do, rather than say one thing and do another, this is peoples lives you are messing with. Reviewed on: 6th October 2017

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