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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1714 reviews)

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4.86

Based on 1,714 reviews, last reviewed 8th Apr 2025

54400% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Four accounts is surely an endorsement. We now have four savings accounts with Shawbrook. Reviewed on: 6th April 2025

Latest lowest rating:

1

Don't go hereWhere to begin? Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties. Reviewed on: 8th April 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1714)

Review of the Shawbrook Bank, Savings:

Absolutely dreadful product and customer service.

I opened a savings account Easy Access Issue 25 with an interest rate of 0.4% around a year ago. The newer Issue 29 has an interest rate of 0.89% so I was losing out. I tried to call the bank on several occasions to see if my account could be upgraded to the higher interest rate. Each and every time I have called, I have been put in a queue ranging from no.23 to no.36 in this queue when I call. I must hang up before an hour elapses or I am chargd for the call so I have never been able to get further than no.14 or or better in the queue. It appears from the wait times that only one person is taking telephone calls. So being unable to transfer my money to the higher rate account, I am in the process of closing the account with the ridiculous 0.4% interest rate and moving my savings elsewhere. Unfortuntely, I have to give at least one star rating which is too much for this abysmal service, Never again. Reviewed on: 9th May 2022

Savings Accounts

Had a number of savings accounts with Shawbrook, including ISAs and easy to set up, access and transfer funds Reviewed on: 30th March 2025

Easy to open accounts.

Easy to open accounts. Prompt, useful answers to online queries via message system. Reviewed on: 29th March 2025

Good enough to share!

I can’t believe that so many people haven’t heard of this bank … and are therefore hesitant to trust it with their savings. I’ve been with Shawbrook for several years and have received good service and high interest rates. Tempted to keep the secret to myself but it’s good to share! Reviewed on: 29th March 2025

Excellent customer service.

Excellent customer service. Wide range of choices of savings accounts and with good rates. Easily access to on-line accounts, clearly presented information. I recently had reason to transfer some funds in from another provider. Opening a new account was easy quick. Plus the transfer was completed quickly and efficiently. Reviewed on: 29th March 2025

I opened up my account on line .

I opened up my account on line . All was very seamless . I opened up a high interest account which I feel was one of the best which was around at the time . Unfortunately soon after the interest rates changed so our rate dropped but even so I feel we still have a great offering Reviewed on: 29th March 2025

Better interest rate on savings, easy to use app

Better interest rate on savings, easy to use app Reviewed on: 29th March 2025

No problems

So far I have had no problems with Shawbrook Bank. Alll my transactions have been actioned swiftly, efficiently and with no fuss. Reviewed on: 28th March 2025

Shawbrook make it easy to open and manage my savings...

Shawbrook make it easy to open and manage my savings accounts. Reviewed on: 28th March 2025

Shawbrook make everything easy

Shawbrook have made everything straightforward, including scary stuff like transferring ISAs Reviewed on: 28th March 2025

I recently updated my Isa's and saving with them and...

I recently updated my Isa's and saving with them and it went without any problems. And I have already recommended them to a friend of mine Reviewed on: 28th March 2025

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