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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3466 reviews)

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4.83

Based on 3,466 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I was able to arrange a travel insurance policybfor... I was able to arrange a travel insurance policybfor myself and my partner easily and quickly online Reviewed on: 12th June 2025

Latest lowest rating:

1

Staysure says they don’t cover loss of enjoyment We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality.... Read more Reviewed on: 25th November 2024

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel insurance reviews (3466)

Review of the Staysure, Travel insurance:

Quick sensible service, great advice, first class prices, nothing is too much trouble for them!!!

Having had our holiday moved back repeatedly due to Covid 19, we have had to move the cover again & again, they were always just at the end of the telephone &it was all sorted, no problem. That's what I call great service!!! Reviewed on: 6th October 2021

Excellent company, easy, efficient and all informati...

Excellent company, easy, efficient and all information clearly and effectively explained. Highly recommended for travel insurance to ease worry and provide all you need for your travels. Reviewed on: 24th August 2024

Finterpoint metaphor

Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use of iambic pentameters that tended to counterpoint the surrealism of the underlying metaphor Reviewed on: 23rd August 2024

Great communications, great service

Very clear communications both prior to taking out a policy, and regular after sales travel news updates. When we had to make a claim, it was dealt with promptly and professionally. Reviewed on: 23rd August 2024

Staysure always very competitive!

Staysure always very competitive friendly staff and meets all my needs. Reviewed on: 23rd August 2024

Retrospective Reduction in Cover

I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged me an additional premium and issued me with a new certificate. I declared on the online form that I was awaiting an injection for the back pain and the new certificate properly, and very clearly, acknowledged this. When I came to renew my policy I was told by Staysure that because I was awaiting an injection my existing policy was and had been invalid for ALL my declared health conditions from the date I updated may medical record. Very alarming given that I had travelled in the interim. They said this should have been clear in the online process. It was not. The new cover certificate, as issued by Staysure, made absolutely no mention of the fact that my cover did now not include ALL my pre existing conditions. I have now changed insurers to a company that is a Which recommended provider and is much more transparent with both their process and their cover. Avoid Staysure if you want to be certain of being covered. Reviewed on: 25th July 2024

Claim paid and money in my bank within 3 working day...

Claim paid and money in my bank within 3 working days of first contact Reviewed on: 8th July 2024

A great company for accepting customers who have exi...

A great company for accepting customers who have existing but dormant health conditions. Reviewed on: 8th July 2024

Incompetent, ignorant, do not know their job. Avoid.

Wait until you have to make a claim. They use Davies who are badly trained, get everything wrong and are impossible to deal with to deal with. Very unimpressed. Told me they wouldn't pay back APD when I was only claiming a deposit back, told me there was no valid claim as the £200 deposit was 'within excess', used the wrong sort code when finally paying me my money back, having accepted that I did have a valid claim, left me holding on the phone for 22 minutes and then cut the call. 8 phone calls because of their incompetence. Unforgiveable errors. Employees need serious training on how to deal with customers and to learn their job. Reviewed on: 20th June 2024

Fairly painless experience in setting up a new policy.

Fairly painless experience in setting up a new policy. With that said, I haven’t made a claim so not sure how they perform. Reviewed on: 2nd April 2024

I had a heart attack late November 2023,

I had a heart attack late November 2023, I was due to travel before Christmas 2023, Staysure just cancelled my yearly policy. Thus I had to shift the flight bookings I had at a cost of £380, Take out a new Travel Policy with another company costing £2054.76 a yearly policy then pay for a new travel booking of £780.00. I put a claim on for £380.00. And £2054.76. I expected them to pay £380.00 costs I incurred to shift flights plus pro rate the extra £2054.76.; The claim was handled by an external company called Davies the result is nothing. So I have to go back to Staysure and the best I can hope is a 5 month refund of my policy. Not good enough, Staysure hide behind the small print. A very very dishonest company. DO NOT TAKE OUT TRAVEL INSURANCE AS WHEN YOU NEED THEM THEY ARE NOT THERE. Reviewed on: 15th March 2024

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