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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange...a way out of debt!!!

StepChange advisors are very helpful and understanding. The support has been reassuring. I was given options on how to manage my debts and go forward with my life when I was in a lot of debt and couldn't see my way out. Reviewed on: 14th May 2024

I was in debt and Step Change helped me to get organ...

I was in debt and Step Change helped me to get organised and repay with the minimum of fuss and they were very empathetic. Reviewed on: 14th May 2024

Step Change- 100% recommendation.

I was recommended by one of my creditors to contact step change when I began to struggle with paying my monthly bills. They were so helpful, professional and friendly. They took the burden and worry of contacting all my creditors off my shoulders and have supported my throughout. I'm now paying off all my creditors and managing my monthly finances all thanks to step change. Without step change, I don't know what I would have done, anyone who is experiencing financial hardship should contact them, they won't regret it. Reviewed on: 14th May 2024

Life savers

StepChange have really simply saved me in so many ways. I had no idea there were services like this available, I thought my only option was going to be something like bankruptcy. The process of starting up my debt management plan was flawless, fast and most importantly easy and stress free. Any time I have a question the response is clear and quick. I’m so grateful to have discovered StepChange! Reviewed on: 14th May 2024

Stepchange turned my life around

Stepchange helped me to turn my problem with debt around when no one else seemed to have time or wanted to listen. My debt was quite large from credit cards and they approached each debtor on my behalf and sorted out a payment schedule that i could manage. When I lost my job they agreed to put payments on hold for a while to give me breathing space and I started it up again after 2 months. I have had my plan with StepChange for over 4 years now and I am reaching the end of paying back my debt. I can't thank them enough for helping me out in what was an overwhelming situation. I would recommend that anyone struggling with debts talk to Stepchange. They are non judgemental, knowledgeable and approachable and carry a lot ot influence with the big financial companies and lenders to handle your issues on your behalf. Reviewed on: 14th May 2024

Felt heard and supported.

Felt heard and supported. Kind advisors and gave great advise and aupport Reviewed on: 14th May 2024

Step changed our lives

We were in a bad place worrying every week and step change helped us sort all our card problems out and stop the mad interest added monthly to help us get the debt down and pay our debt off slowly but surely still allowing us to live as a family Reviewed on: 13th May 2024

After speaking to stepchange it was the best night's...

After speaking to stepchange it was the best night's sleep in weeks Reviewed on: 13th May 2024

A solution at last.

I was initially worried about my initial phone call to StepChange. The member of staff I spoke to made the process easy and made me feel comfortable as I went through the process of revealing my debt. It became such a relief after all the worry to be able to sort it out with a Debt Management Plan. Reviewed on: 13th May 2024

Easy to use approachable staff reassuring.

Easy to use approachable staff reassuring. Reviewed on: 13th May 2024

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