Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

View other StepChange products

4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was in a very very difficult position and stepchan...

I was in a very very difficult position and stepchange made everything seem possible again and helped me deal with my financial problem and have been fantastic dealing with creditors. Reviewed on: 5th May 2024

Understanding and friendly staff.

Understanding and friendly staff. Helped me go from feeling totally lost and without hope to seeing a light at the end of what appeared to be a never ending tunnel. Reviewed on: 5th May 2024

Help at hand from Stepway.

Expert guidance every step of the way from worrying about debts to putting affairs in order. Stepchange dealt with all of the creditors on my behalf and arranged a payment structure that I could afford and the creditors accepted. The hardest part is making that first step. I wish I had done it sooner. Reviewed on: 5th May 2024

Very friendly and so supportive !

Very friendly and so supportive ! Thankyou so much step change, you’ve completely changed my life after my financially difficulties during high rise cost of living and struggled keeping up with my payments. Very understanding team and I don’t know where I would be if you didn’t exist. I couldn’t ask for more. Thankyou Reviewed on: 5th May 2024

Took all of my stresses away

Always there to help, whenever I’ve had problems they have helped with no hassle, stress free service! Reviewed on: 5th May 2024

Step change has taken my fear, stress and anxiety away.

Step change has taken my fear, stress and anxiety away. I am able to focus relax and lead a normal life A huge thanks to step change for making me feel what I’m today The team members are brilliant .and very supportive. Reviewed on: 5th May 2024

Light at the end

I was in a very dark and scary financial situation almost 4 years ago. I rang Stepchange and spoke to the most wonderful, helpful delightful and very considerate female member of staff who made me feel there is hope and most of all help out there to turn my financial situation around and come Oct/Nov I will be debt FREE. A BIG thank you to Stepchange. Reviewed on: 5th May 2024

Thank you StepChange.

From the moment I engaged with StepChange they made the entire process informative and simple. The annual reviews are helpful as my circumstances have changed over the last few years. My debt management plan is tailored to allow me to repay my creditors whilst also allowing me enough time and space to plan how to clear my debt and rebuild my credit rating. Reviewed on: 5th May 2024

Light ant the end of the tunnel

I was in a bad place with debt, StepChange completely changed my life, they were so understanding and helpful, they helped me see the light at the end of a very dark tunnel Reviewed on: 5th May 2024

Professional, helpful, reassuring and honest service

We fell into difficulties due to changes of employment. We struggled on for some time but reached a point where we were borrowing money from one source to pay another, paying only the minimum on our credit cards and quickly sinking. By contacting Step Change we finally had someone who could help us without judgement. Our payments have become manageable, we can see the light at the end of the tunnel and we have a point of contact to talk to is we have any worries. Reviewed on: 5th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 5996 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt advice
from National Debtline 4.39 from 65 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub