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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (98 reviews)

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4.64

Based on 98 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Lynmede Mortgage - Stephen Lye From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent cu... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (98)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

I have an expat mortgage.

I have an expat mortgage. It was a complicated process, but the team was very supportive. Reviewed on: 2nd February 2024

Excellent service, and rates. Highly recommended

We were blessed to find Suffolk Building Society in 2016, when it was still Ipswich B Soc. They had an article in the press about helping ‘Mortgage Misfits’ - which is what we were. We were in our 60s, our Interest only Mortgage deal had come to an end & our lender would no longer lend to us. -after 15 years, never having had arrears or asking for a payment holiday. We felt it was definitely because of our age.The moment I called Suffolk, I knew I had found my lender. They were prepared to lend until beyond retirement age, had some excellent rates and deals-& we have never looked back. You can pay off up to 50% of the mortgage during its deal period. We opt for 2 year fixed deals and have managed to reduce our Mortgage consistently, since being with Suffolk. The staff are always ultra helpful and professional and we cannot recommend them highly enough. We have recommended them to many friends & colleagues, who are all equally delighted with the outstanding customer service given. We would NEVER go to any other lender now. Reviewed on: 2nd February 2024

What an experience

Great communication, fast efficient, low stress Reviewed on: 2nd February 2024

Very helpful and knowledgable, good price

Very helpful and knowledgable, good price Reviewed on: 2nd February 2024

Additional borrowing applIcation

The product was just what we were looking for and the application and approval process was straight forward. We were kept up to date through out. Reviewed on: 18th October 2023

Charter information advice and set up

Stacey Jarram spoke with me today about me considering making use of the charter to enable me to have interest only mortgage payments for six months. Stacey clearly had robust knowledge about the product, how it could benefit me and what would need to be done before it could be authorised. Stacey was clear and professional throughout. I received an excellent service. Thanks Stacey! Reviewed on: 15th August 2023

Advice regarding temporary interest only payments

I spoke with Jodie Allum. She was polite professional and so helpful. I was a little nervous about calling but she helped me to feel at ease and she provided information that I needed before I asked the questions! Jodie delivered and she was a pleasure to speak with. Thank you Jodie. Reviewed on: 10th August 2023

Absolutely fantastic

I have a Mortage with Suffolk building society and the staff have been so incredibly helpful, nothing has been too much trouble. I highly recommend them to everyone Reviewed on: 9th August 2023

Such a support

I am going through a very challenging divorce with a joint variable rate mortgage the monthly payments have been spiraling out of control as interest rates continue to increase. My divorce settlement timescale have been moving further and further away as my husband refuses to provide any information to the court. I spoke to odie Allum, one of the collections officers at Suffolk Building Society , who was a tremendous help, kind, informative, and helpful. She helped me navigate to some potential options and is there for me when I need support. I can not thank her enough. Of all of the people who I thought could help me in this difficult time I never expected it to be my building society. Well Done Jodie and well done Suffolk Building Society. I'm not out of the woods yet but I certainly feel there is a path I can follow. Reviewed on: 20th June 2023

a very happy customer

Suffolk Building Society, now known as the Ipswich Building Society, have been my mortgagees for over 15 years. They have recently helped me through some very difficult personal times, -ill health, divorce, bereavement, court hearings, financial hardship, retirement - and they have been readily accessible by telephone, I had a case worker Stacey who dealt with all my queries, was extremely careful to check all the details, very professional, and very sympathetic to my unusual circumstances. She was able to help me overcome my difficult times, and keep my home. Longer term this building society have some very competitive products, have good channels of communication with their members, and have a caring attitude towards their members. My thanks to everyone from the bottom of my heart. Reviewed on: 4th April 2023

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