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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (122 reviews)

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4.61

Based on 122 reviews, last reviewed 8th Jan 2026

20% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Ethan Whight Application Process Our application was a complex one but Suffolks approach and communication was excellent throughout. They were always on hand and helpful to manage the... Read more Reviewed on: 8th January 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (122)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Our experience with Suffolk building society

We've been customers for five years and have always been kept well informed about products and services. Staff are pleasant, helpful and respond promptly to queries. Reviewed on: 19th February 2024

Excellent advice on taking out an additional advance.

Very good advice on taking out an additional advance on our Suffolk Mortgage. The Advisor (EW) explained everything clearly and helped us come to a decision re how to proceed. He was much more knowledgeable than other bank or building society advisers I have dealt with before. Reviewed on: 3rd December 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s lovely to hear – Thank you! Everyone’s circumstances are different, so it’s great to know our advisors are giving you what you need. We look forward to hearing from you again soon! Response date: 4th December 2024

Great delivery

A really quick, helpful response to my enquiry about extending my mortgage and this has been my uniform experience of Suffolk BS. Reviewed on: 28th November 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s so nice to hear – Thank you! Everyone’s got their own individual circumstances, so it’s great to hear we’re doing it well. Response date: 29th November 2024

Stephen Lye and his team really supported me through...

Stephen Lye and his team really supported me throughout my mortgage. He was professional, helpful and communicative. I would recommend him and the building society for being supportive, knowledgeable and helping me to buy my first home. Reviewed on: 20th November 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and he's so pleased you've got in touch. Response date: 21st November 2024

Mortgage

I have always received excellent and comprehensive customer service delivered in a patient manner Reviewed on: 14th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hello! Thank you so much for such lovely feedback. Hearing from happy customers genuinely gives us a little spring in our step. Response date: 21st October 2024

Mixed review

Great product with good rates. Disappointed the online service does not work for the expat loans. I wish someone told me about this before I took out the loan Reviewed on: 30th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Richard, thanks for taking the time to leave a review. We’re sorry that our service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected] Response date: 3rd October 2024

Great customer service.

Stephen was extremely helpful, and constantly kept me updated. I would highly recommend. Reviewed on: 30th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 1st October 2024

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024

Excellent and Prompt Response and Advice

Just to quickly pass on my thanks to Joe Gregory, who not only sought me out overseas by phone based on a a number of queries I had had with my re-mortgaging options, but did so very promptly indeed. He provided clear advise and reassurance as to where I am and in terms of options to consider. Thanks. Reviewed on: 11th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Kurt, thank you very much for your kind words about the service Joe and the team offered you. We're always very appreciative of feedback. We passed your words on to Joe! Many thanks Response date: 19th August 2024

Excellent customer service from maria

Maria provided excellent customer service and help me through switching my product Reviewed on: 6th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind, SF! It’s lovely to hear when things go so well. We hope to repeat the experience again soon. Response date: 7th August 2024

Joe was very professional.

Joe was very professional. He was very patient to answer all my questions and explain the various options available to me. He promised to check the availability of mortgage advisers and call me back and he called back quickly with the information I needed for the appointment. Great customer service! Reviewed on: 6th August 2024

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