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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (125 reviews)

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4.62

Based on 125 reviews, last reviewed 30th Jan 2026

125% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

IMortgage Redemption - great service I recently,y redeemed my mortgage. Jodie Smith was fantastic at guiding me through the process. Reviewed on: 30th January 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (125)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Mortgage

I have always received excellent and comprehensive customer service delivered in a patient manner Reviewed on: 14th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hello! Thank you so much for such lovely feedback. Hearing from happy customers genuinely gives us a little spring in our step. Response date: 21st October 2024

Maria Giusti very professional

Maria Giusti was a pleasure to detail and very professional service. Reviewed on: 5th April 2024

Friendly helpful staff.

Friendly helpful staff. I needed an expat mortgage and Suffolk offered a great product. Reviewed on: 18th March 2024

Our experience with Suffolk building society

We've been customers for five years and have always been kept well informed about products and services. Staff are pleasant, helpful and respond promptly to queries. Reviewed on: 19th February 2024

Wanted to remortgage our home in retirement to help...

Wanted to remortgage our home in retirement to help our son get on property ladder. Suffolk BS team could not have been more helpful and efficient Reviewed on: 3rd February 2024

I was watching a Martin Lewis program about Mortgages.

I was watching a Martin Lewis program about Mortgages. A Mortgage Advisor was on the show and gave advice that would change our lives in retirement completely. The Advisor recommended several specialist Building Societies on the show so the very next day I rang one of them. The Suffolk Building Society. They advised I seek a Mortgage Advisor because they could not do direct applications. They were so kind, understanding and professional. We were very lucky after going through all the processes, with the help of our personal advisor, to secure a Late in Life Mortgage that saved us from having to sell our home at the age of sixty seven and sixty nine due to high interest rates. All of our wishes at such a late time in life were fulfilled. Martin Lewis, our Mortgage Advisor and The Suffolk Building Society, thank you so much. It gets better. we are now part of a bigger family, with regular updates and events being sent to us by The Suffolk. Amazing!! Reviewed on: 2nd February 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for sharing such a great story with us! The team is always so pleased to hear that they've helped to make a positive difference to members' lives. We would love to have a further chat with you about your experience, and possibly use it as a case study in some of our marketing materials. Please drop us a line on [email protected] if you're interested, for a no obligation chat. Thank you again! Response date: 23rd February 2024

Easy to deal with

Have been easy to deal with. Staff are knowledgeable and easy to contact. Annual statements are easy to understand. Went them as product was extremely competitive. Reviewed on: 2nd February 2024

Professional service and ease of mortgage application

I found the whole experience in applying for a mortgage very straightforward and was undertaken in a professional manner. The Society were the only financial institution which offered us a mortgage. Reviewed on: 2nd February 2024

I have an expat mortgage.

I have an expat mortgage. It was a complicated process, but the team was very supportive. Reviewed on: 2nd February 2024

Excellent service, and rates. Highly recommended

We were blessed to find Suffolk Building Society in 2016, when it was still Ipswich B Soc. They had an article in the press about helping ‘Mortgage Misfits’ - which is what we were. We were in our 60s, our Interest only Mortgage deal had come to an end & our lender would no longer lend to us. -after 15 years, never having had arrears or asking for a payment holiday. We felt it was definitely because of our age.The moment I called Suffolk, I knew I had found my lender. They were prepared to lend until beyond retirement age, had some excellent rates and deals-& we have never looked back. You can pay off up to 50% of the mortgage during its deal period. We opt for 2 year fixed deals and have managed to reduce our Mortgage consistently, since being with Suffolk. The staff are always ultra helpful and professional and we cannot recommend them highly enough. We have recommended them to many friends & colleagues, who are all equally delighted with the outstanding customer service given. We would NEVER go to any other lender now. Reviewed on: 2nd February 2024

What an experience

Great communication, fast efficient, low stress Reviewed on: 2nd February 2024

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