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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (98 reviews)

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4.64

Based on 98 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Lynmede Mortgage - Stephen Lye From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent cu... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if...

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (98)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Mortgage

I have always received excellent and comprehensive customer service delivered in a patient manner Reviewed on: 14th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hello! Thank you so much for such lovely feedback. Hearing from happy customers genuinely gives us a little spring in our step. Response date: 21st October 2024

Excellent Service

From start to finish mortgage application seamless. Everything easy and staff polite and efficient. Wouldn't hesitate to highly recommend Reviewed on: 11th March 2022

Extremely helpful and efficient

Having moved to Austria for a few years and rented out our house we needed an ex pat landlord mortgage. Despite the claims of several providers many could not help us or not without unreasonable conditions. But the Suffolk Building Society did! The process was straightforward and staff were and are always very helpful! Reviewed on: 26th February 2022

Amazing service with friendly staff

I have been with the Suffolk building society for four years and they are always there to help with what ever you need. Lovely people Reviewed on: 12th February 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review, we are so glad you like our service, and our people are definitely what make us. Response date: 15th February 2022

Great personal service

How refreshing to speak to real people who have the time and knowledge to deal with your application in a personal and professional manner. A real change from the "Dial 1 for this and 2 for that" and being stuck in a loop like you get at so many places these days. Please don't change - this is a rare commodity in today's world. As a local building society you feel they are working for the benefit of their members (upholding the original mission of building societies). ... Reviewed on: 10th February 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your fantastic review. We are really glad that you like the personal nature of our service and we absolutely are always working for the benefit of our members. Response date: 15th February 2022

So helpful!!

We needed an expat landlord mortgage and the Suffolk Building Society were one of the few providers that could help us! The process was straightforward and the staff were really helpful! Reviewed on: 30th January 2022

Good Choice

Good quick friendly service, good with advice Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review, we're so delighted that you find our service friendly and useful. Response date: 15th February 2022

Underwriting with care

Suffolk Building Society offer a manual underwriting process that ensures each and every case that is received is worked through by a person, not a machine. This gives the borrower the best chance at being able to get the offer that they want, taking their personal circumstances into account. The personal touch goes a long way Reviewed on: 27th January 2022

Great company

A joy to deal with ,very friendly staff, Reviewed on: 27th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We are absolutely thrilled that you are enjoying such a positive experience when dealing with staff. That's just the way we like it! Response date: 15th February 2022

Amazing personable and person orientated bank

When contacting them for any reason I can get a name and I can speak to the same person again. It's like having a personal shopper. I also feel that they always try there best to satisfy whatever the circumstances. Afew years back before covid I wanted to reduce my repayments and increase the time. This was done swiftly and put us at ease Reviewed on: 26th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks so much for your review. We're glad to hear you're enjoying our service. Response date: 27th January 2022

Superb very understanding

Thought things through clearly and made a superb offer Reviewed on: 26th January 2022

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