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Swinton Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.8 (110 reviews)

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2.45

Based on 110 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

If I could give them ZERO I would I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as... Read more Reviewed on: 5th July 2024

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About this product

We collect Swinton car insurance reviews to give you insight into what you can expect as a Swinton Insurance policyholder.

Swinton was founded in 1957 and by 1987 had 220 branches nationwide. Swinton now offers a variety of motor insurance policies, with all comprehensive policies including a promise of market value payouts.

We all prioritise different things from a car insurance policy, so check customer reviews first to see if a company can meet your requirements. Perhaps your main concern is a wide range of additional extras that can be added to your policy? Or you may simply be looking for the highest level of protection within your budget. Read the Swinton car insurance reviews on Smart Money People to see how genuine customers rate their policies with Swinton.

Have you had a car insurance policy with Swinton? Were you satisfied with the cost of your premium? Was the sign-up process simple? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Whether good or bad, share your experience with others by writing a Swinton car insurance review today. Together, we can help people like you make better decisions.

Swinton Insurance Car Insurance reviews (110)

Review of the Swinton Insurance, Car Insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

CheekyCharges

Was charged £25 to change my address on my policy - I thought this was unfair as moving house is expensive enough! Reviewed on: 18th March 2016

Cheeky Charges

Was charged £25 to amend someone on insurance as no longer being a learner having passed their test. I was gobsmacked when I had to pay it! Reviewed on: 15th March 2016

CheekyCharges Campaigner

Always available to help. Office is local Reviewed on: 27th February 2016

Really Good

Excellent staff and excellent customer service skills used. Staff were willing to go the extra mile to help with my enquires and provided me with loads of information, without me even having to ask for it. i also received good commendations on other products. Reviewed on: 12th November 2015

Always there for us

It is a company that also he is near us physically (his office is in our village) he also provides a personal style and individual touch, helping and providing the best solution to our needs Reviewed on: 5th November 2015

Agresive, unhelpful customer service

After looking for car insurance on comparison sites I decided to check out Swinton. The sales staff on the phone were helpful (or so I thorght at the time), and found me a good deal on my L200. Everything was fine, direct debt set up, no worrys. After the 2nd payment was taken I was taken I recieved a letter from Swinton saying my insurance had been canceled. The following month thay took out double the usual direct debit payment plus a "Cancelation fee". Puzzeled, I phoned customer service and asked 1. why had thay canceled, 2. why had thay taken double payment, 3. why I had to pay cancelation fee when thay canceled the policy. The custumer service staff was abusive saying it was my fault thay had to cancel the policy as an L200 was classed as a van. Since that was the same vehicle I insured I could not see the problem. Every month since I recieve another bill for unpaid account, even though the policy was canceled 6 months ago. Reviewed on: 8th September 2015

Good phone quote

I got a great phone quote from the Swinton so decided to choose them for my car insurance. Friendly and informative on the phone. Reviewed on: 13th June 2015

Overpriced and bad customer service - online is cheaper.

I worked for Swinton Insurance and i took my first car insurance out with them before I worked there and i ended up paying 160 a month for my 0.8 ltr car when i was 18. Overpriced and the sales teams at the call centres are very aggressive in their sales techniques. Although Swinton may be best for home insurance or other insurances such as personal accident or breakdown insurance. Car insurance is best left to the online comparison professionals. Reviewed on: 26th March 2015

Cheap, fast and efficient on-line purchase of car insurance!

Cheap, fast and efficient on-line purchase of car insurance! No hassle and easy to deal with. Documents all available on-line so no clutter at home either. Highly recommend and have already told my friends and family! Reviewed on: 26th March 2015

great company

great company easy to deal with fast and courtious service Reviewed on: 26th March 2015

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