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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.83 (118 reviews)

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2.74

Based on 118 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

14%

47%

Latest highest rating:

5

Extremely straight forward sign up and staff were in... Extremely straight forward sign up and staff were incredible. Reviewed on: 22nd January 2026

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

Tesco Bank Home insurance reviews (118)

Review of the Tesco Bank, Home insurance:

So Far So Good

I initially switched my contents cover to Tesco Bank as the quote I got was so competitive; it was almost half the cost of my policy with my then current provider for almost double the level of cover. Before renewing last year, I used a price comparison site to check the quote against other providers, but it was unbeatable. My policy was quick and simple to take out and renew, and on both occasions communication was excellent and I received my documents very swiftly. Thus far, I'm a very happy customer. Reviewed on: 12th March 2016

Extremely straight forward sign up and staff were in...

Extremely straight forward sign up and staff were incredible. Reviewed on: 22nd January 2026

Really happy with year on year price

Really happy with year on year price Reviewed on: 7th September 2025

Cheapest provider for what I needed.

Cheapest provider for what I needed. Reviewed on: 5th September 2025

Tried to renew my combined building and contents ins...

Tried to renew my combined building and contents insurance and the quote from Tesco was less than my existing payments. Reviewed on: 12th June 2025

legal scamming , beware

buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as well . no payout.,non existent customer service .trust me its abysmal legal scamming Reviewed on: 12th May 2025

Automatic renewal Rip Off!

I have just received my automatic renewal notice from Tesco Insurance (31/03/2025) for the next 12months and they are “demanding” a 48% (!) increase in my premium. I have been insured with them for the past four years, always paying my annual premium in full up front and have not made any home insurance claims for well over ten years. No doubt if I am prepared to spend a lot of time contacting one of their representatives and negotiating with them they will offer me a better price, as has happened on every previous renewal ! I have already received comparable home insurance quotes from the various online comparison sites and have been offered prices which are 50% lower than Tesco’s renewal price. So, this year I will on principle renew my cover with an alternative insurer, Reviewed on: 5th April 2025

They refused to claim for water from my shoer

They refused to claim for water from my shoer Reviewed on: 12th February 2025

2315383V I am extremely disappointed with the incom...

2315383V I am extremely disappointed with the incompetence of the Tesco home insurance claims team. It has now been over 72 hours since I was promised a call from the claims manager, and I have yet to receive any communication. This lack of follow-up is unacceptable and reflects poorly on how the company treats its clients. My initial conversation with the claims handler, Julian, was frustrating. She was not only rude but also unhelpful, displaying aggressive behavior and making judgmental remarks. When I raised a complaint about her conduct and asked to be transferred to another team, she abruptly cut the call, leaving me without any assistance. Following that, I spoke with John, who was somewhat more understanding and apologized for Julian's behavior. He assured me that the manager would call back. However, after waiting an additional 48 hours with no call, I reached out again and spoke to Sarah. Unfortunately, she was equally unhelpful and seemed to lack the necessary knowledge to assist me. Her dismissive attitude only added to my frustration. Despite my insistence that the 48-hour window had passed, Sarah insisted that I had to wait longer, only to later confirm that I had indeed crossed the threshold. She mentioned that the manager's line was busy but assured me that I would receive a call back. Yet, here I am, over 72 hours later, still waiting. This entire experience has been incredibly stressful and disheartening. We pay for insurance for protection during difficult times, not to be met with rudeness and incompetence. Tesco needs to seriously improve its claims process and customer service. I will be escalating this complaint further, as this is simply not acceptable. Reviewed on: 8th February 2025

Relief at the excellent service received from Tesco.

My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He was very patient and helpful and could not have done more to assist me. Due to my hearing being even more impaired due to a bad cold Faz was amazing, he could so easily have become exasperated but he remained calm and patient. My insurance is all sorted now and I am so grateful for the help received. Thank you Faz. Reviewed on: 19th December 2024

Tesco home insurance renewal Scam

Had Tesco home insurance. Renewal came through by email whilst I was in holiday so didn’t get round to renewing it until the day it expires. Rang up as I hadn’t been able to get onto their website, to be told it had finished at midday that day & I couldn’t renew it. I was told I would have to start again as a new customer. The advisor then gave me a quote that was double the one I had had for the renewal! Wouldn’t budge at all so I went elsewhere for my insurance. Reviewed on: 17th December 2024

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