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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.79 (57 reviews)

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2.86

Based on 57 reviews, last reviewed 15th May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

39%

2 star

52%

Latest highest rating:

5

Amanda 5 star service Got travel money, had 2 transactions to do, that was not a problem, after the cash was counted, I needed specific amounts of euros, this again was n... Read more Reviewed on: 6th May 2025

Latest lowest rating:

1

Don’t use online service Ordered holiday money online. Arrived quickly but was just posted through the door, not their problem but needs to be reviewed. My problem is the deno... Read more Reviewed on: 15th May 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (57)

Review of the Tesco Bank, Travel Money:

Maisie went over and above, pleasant and friendly.

Maisie went over and above, pleasant and friendly. Reviewed on: 27th February 2025

Don’t use online service

Ordered holiday money online. Arrived quickly but was just posted through the door, not their problem but needs to be reviewed. My problem is the denomination size of the notes. Why on earth have they sent 100 euro and 50 euro notes, as if I can use those in the local shops. Tried to exchange the large notes for smaller denominations in store but was told they couldn’t do that as it could be money laundering. What a lie. They were shown the receipt that they sent with the money AND what is the difference to when they purchase unspent money. Advised the only thing I could do would be to send it all back and get a refund, not an option as it is too near the holiday now. I am sooooooo mad. It is their crappy website that is at fault for not allowing a choice of notes and their crappy system that won’t allow the store to change the notes either. DO NOT USE . Reviewed on: 15th May 2025

No confirmation of my order, Which is bad enough but...

No confirmation of my order, Which is bad enough but not even a Thanks for using tesco travel money, Customer services' which is a contradiction in terms, Could only tell me what I already knew, I want confirmation of my order, Not a lot to ask for, I get plenty of advert emails from tesco, (That will be changing) Terrible Service from start to finish. Reviewed on: 12th May 2025

Amanda 5 star service

Got travel money, had 2 transactions to do, that was not a problem, after the cash was counted, I needed specific amounts of euros, this again was no problem for the cashier, Amanda at the Bangor, north wales store, tip top service for her 5 stars Reviewed on: 6th May 2025

Jordane was efficient and friendly and quick.

Jordane was efficient and friendly and quick. Reviewed on: 29th April 2025

All the USD I had ordered came in series older than...

All the USD I had ordered came in series older than 10 years which is not accepted in my travel destination country, I was trying to ask them to replace with newer bills for which they asked to convert it again into GBP and to newer USD, what a crack heads in customer care, and I loose out another 250 GBP doing it.. never touching Tesco travel money again . Reviewed on: 13th March 2025

LACKING CUSTOMER SERVICE!!!

Went to Skegness Tesco to collect currency, kiosk all lit up but no attendant around or a sign to say when back!! Was told she's on lunch and will be back later! LATER?? Couldn't tell me when! Phoned the helpline to cancel and they had the cheek to want to charge me a £10 cancellation fee, hence they didn't after I argued successfully. The rate isn't even that good with your clubcard, TUI give a higher rate! Reviewed on: 27th February 2025

What a carry on!!

Went to pick up preordered money to find that it had been rounded up to the nearest 100 and the assistant wanted me to pay extra, they tried to make it sound like a good deal by offering the online rate… if I wanted more I’d have ordered more!! Seemed quite annoyed that I said no. Also got asked several questions which just came across as nosey, where am I going? When? How long for? Did I need a money card? And after all that had the cheek to ask for a feedback comment!! Well here’s your comment!! This was in the Glasgow area. Was there for 10 minutes just to collect preordered cash! Reviewed on: 25th February 2025

They didn't have any choice in denominations.

They didn't have any choice in denominations. I ordered in advance but didn't bother to let me know until I went to pick. Then charged me a cancellation fee and it took 5 working days to get cash back. I used a competitor online, got the denominations and home delivery. Reviewed on: 17th February 2025

Very friendly and efficient service

Very friendly and efficient service Reviewed on: 31st January 2025

Told could pick up money at 3pm. Joke !

Told could pick up money at 3pm. Arrived at 3pm, notice on booth - back at 3.20pm. Waited and waited, Tesco manager tried to find the staff member but nowhere to be seen. She finally arrived at 3.40. If pick up is 3pm there should be staff working at 3pm. Won’t order from Tesco again. Reviewed on: 29th November 2024

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