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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.81 (52 reviews)

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2.89

Based on 52 reviews, last reviewed 27th Feb 2025

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

38%

2 star

52%

Latest highest rating:

5

Maisie went over and above, pleasant and friendly. Maisie went over and above, pleasant and friendly. Reviewed on: 27th February 2025

Latest lowest rating:

1

LACKING CUSTOMER SERVICE!!! Went to Skegness Tesco to collect currency, kiosk all lit up but no attendant around or a sign to say when back!! Was told she's on lunch and will be ... Read more Reviewed on: 27th February 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (52)

Review of the Tesco Bank, Travel Money:

LACKING CUSTOMER SERVICE!!!

Went to Skegness Tesco to collect currency, kiosk all lit up but no attendant around or a sign to say when back!! Was told she's on lunch and will be back later! LATER?? Couldn't tell me when! Phoned the helpline to cancel and they had the cheek to want to charge me a £10 cancellation fee, hence they didn't after I argued successfully. The rate isn't even that good with your clubcard, TUI give a higher rate! Reviewed on: 27th February 2025

I have used Tesco bank for travel money for a number...

I have used Tesco bank for travel money for a number of yrs ,it’s also easy ,I collect at the store and the lady is always cheerful and helpful Reviewed on: 10th September 2024

I have ordered online the travel money.

I have ordered online the travel money. Great service. Received in time at Potters Bar Tesco. Served by Richard. Reviewed on: 16th August 2024

Awful experience online.

Awful experience online. Do not use Tesco Bank online for travel money. Took money held for 14 days without able to collect. Email received stating to attend to collect during this time and refused at kiosk. Terrible customer service, no communication between staff online and in store. No assistance and order cancelled with £10 charge. Still unsure of problem and if it wasn't for Tesco name would assume scam company. Avoid online. Reviewed on: 11th August 2024

Great job thanks!

Initially not a great experience due to poor communication by different team member over the phone. However going into store today I was given a lot more help from Fiona which was really appreciated. Many thanks Reviewed on: 9th August 2024

CONNOR at the Tesco Extra Barnstaple Taw view is ver...

CONNOR at the Tesco Extra Barnstaple Taw view is very helpful, friendly. Would not hesitate to use this service again Reviewed on: 31st July 2024

Tesco Bank, life made easy!

Fantastic, was easy to use, easy to navigate their website, definitely recommend. Reviewed on: 12th June 2024

TRAVEL MONEY EXCHANGE

Visited Louise at the Travel Money Exchange in Lowestoft Tesco. Extremely helpful, friendly and polite. Reviewed on: 11th June 2024

Amy at Tesco in Beverley - East Yorkshire was excell...

Amy at Tesco in Beverley - East Yorkshire was excellent. She took her time, was chatty, very friendly and totally professional... Well done Amy Reviewed on: 4th June 2024

Vicki at Marksfarm store always pleasant and helpful.

Vicki at Marksfarm store always pleasant and helpful. Reviewed on: 24th May 2024

Appalling customer service

I ordered currency online. In the FAqs it states photo ID is required eg passport or driving licence. They should remove the eg as that is all they will accept. I took other photo ID but was not allowed to collect my money. As I had travelled especially to collect it I asked to cancel the order and my husband who had his driving licence would repurchase it. To do that there was a £10 charge. Totally ridiculous and a money making racket. the person in the kiosk was one of the most unhelpful people I have encountered in a long time. A Tesco staff member told me the currency kiosk wasn’t part of Tesco so I couldn’t complain in store. Reviewed on: 29th April 2024

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