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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.76 (58 reviews)

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2.80

Based on 58 reviews, last reviewed 26th May 2025

200% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

38%

2 star

53%

Latest highest rating:

5

Amanda 5 star service Got travel money, had 2 transactions to do, that was not a problem, after the cash was counted, I needed specific amounts of euros, this again was n... Read more Reviewed on: 6th May 2025

Latest lowest rating:

1

My experience was at the Baldock Tesco. My experience was at the Baldock Tesco. In store exchange rate is noticeably worse than advertised on line rate. Why? Simple profiteering, because the... Read more Reviewed on: 26th May 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (58)

Review of the Tesco Bank, Travel Money:

Don't use !! Money wasn't ready when it said it would be!

Same story as a lot of reviews (I should have checked before) short story…currency wasn’t ready on time and refund takes upto 10 days, staff on customer service line had no sympathy. Longer story…ordered currency for click n collect the following day, which I thought was impressive service at the time, because the website DOES state it can take upto 3 days for currency to be ready for collection…so when it allowed me to select the following day for my collection I thought great ! And when the confirmation email also stated I could collect from my nominated store the following day after 3pm I thought wow perfect! I was at the Tesco store at 5pm and the lady on the Customer Service desk was soooo apologetic and said it happens all the time…the courier hasn’t made a delivery that day and that there were actually 5 other currency orders due in that day; sure enough 2mins later another lady arrived hoping to collect her currency. The Customer Service lady rang the TravelEx line and explained the situation, put me on the line, he had no sympathy and just reiterated to me that the website states it can take upto 3 days haha that’s all well and good but if the website allows you to select the following day AND the confirmation email states the same then what are customers meant to do? Just turn up each day for the next 3 days to see if it’s turned up yet?? I was travelling that evening so I asked him to cancel & refund my order so I could go and get the currency elsewhere (local Post Office was open late so I did it there), to be told it could take upto 10 days to be refunded! And that’s AFTER the currency has been received back at the TravelEx office which can be 3-4 days. Luckily I was only going away for a wknd so wasn’t changing THAT much money, but imagine if you were changing a lot for a 2wk holiday and then didn’t have any spare funds to get currenty from elsewhere whilst waiting for your refund! I said I’d like a Manager to call me back so I could make a complaint, and to my surprise the Manager Janette did! But of course, she can only work within the perameters that are set for her, which are of course set by some idiot management team higher than her who have decided to have a poor process in place which is completely unreliable and not user friendly, and as it shows in the reviews…don’t look to be changing any time soon! SO, I won’t be using them again and will be warning all my friends not to also. Reviewed on: 17th August 2022

My experience was at the Baldock Tesco.

My experience was at the Baldock Tesco. In store exchange rate is noticeably worse than advertised on line rate. Why? Simple profiteering, because they can, and every little rip off helps their profits. Woman at desk was quite snotty. Generally unpleasant experience altogether. Reviewed on: 26th May 2025

Don’t use online service

Ordered holiday money online. Arrived quickly but was just posted through the door, not their problem but needs to be reviewed. My problem is the denomination size of the notes. Why on earth have they sent 100 euro and 50 euro notes, as if I can use those in the local shops. Tried to exchange the large notes for smaller denominations in store but was told they couldn’t do that as it could be money laundering. What a lie. They were shown the receipt that they sent with the money AND what is the difference to when they purchase unspent money. Advised the only thing I could do would be to send it all back and get a refund, not an option as it is too near the holiday now. I am sooooooo mad. It is their crappy website that is at fault for not allowing a choice of notes and their crappy system that won’t allow the store to change the notes either. DO NOT USE . Reviewed on: 15th May 2025

No confirmation of my order, Which is bad enough but...

No confirmation of my order, Which is bad enough but not even a Thanks for using tesco travel money, Customer services' which is a contradiction in terms, Could only tell me what I already knew, I want confirmation of my order, Not a lot to ask for, I get plenty of advert emails from tesco, (That will be changing) Terrible Service from start to finish. Reviewed on: 12th May 2025

Amanda 5 star service

Got travel money, had 2 transactions to do, that was not a problem, after the cash was counted, I needed specific amounts of euros, this again was no problem for the cashier, Amanda at the Bangor, north wales store, tip top service for her 5 stars Reviewed on: 6th May 2025

Jordane was efficient and friendly and quick.

Jordane was efficient and friendly and quick. Reviewed on: 29th April 2025

All the USD I had ordered came in series older than...

All the USD I had ordered came in series older than 10 years which is not accepted in my travel destination country, I was trying to ask them to replace with newer bills for which they asked to convert it again into GBP and to newer USD, what a crack heads in customer care, and I loose out another 250 GBP doing it.. never touching Tesco travel money again . Reviewed on: 13th March 2025

LACKING CUSTOMER SERVICE!!!

Went to Skegness Tesco to collect currency, kiosk all lit up but no attendant around or a sign to say when back!! Was told she's on lunch and will be back later! LATER?? Couldn't tell me when! Phoned the helpline to cancel and they had the cheek to want to charge me a £10 cancellation fee, hence they didn't after I argued successfully. The rate isn't even that good with your clubcard, TUI give a higher rate! Reviewed on: 27th February 2025

Maisie went over and above, pleasant and friendly.

Maisie went over and above, pleasant and friendly. Reviewed on: 27th February 2025

What a carry on!!

Went to pick up preordered money to find that it had been rounded up to the nearest 100 and the assistant wanted me to pay extra, they tried to make it sound like a good deal by offering the online rate… if I wanted more I’d have ordered more!! Seemed quite annoyed that I said no. Also got asked several questions which just came across as nosey, where am I going? When? How long for? Did I need a money card? And after all that had the cheek to ask for a feedback comment!! Well here’s your comment!! This was in the Glasgow area. Was there for 10 minutes just to collect preordered cash! Reviewed on: 25th February 2025

They didn't have any choice in denominations.

They didn't have any choice in denominations. I ordered in advance but didn't bother to let me know until I went to pick. Then charged me a cancellation fee and it took 5 working days to get cash back. I used a competitor online, got the denominations and home delivery. Reviewed on: 17th February 2025

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