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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.72 (68 reviews)

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2.64

Based on 68 reviews, last reviewed 22nd Dec 2025

200% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

37%

53%

Latest highest rating:

5

I use Tesco Travel Money Vernon Way Crewe and I can... I use Tesco Travel Money Vernon Way Crewe and I can always get the currency I need without having to order. Alan knows how to deal with customers and ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

1

Ordered us dollars online to picked up at a named st... Ordered us dollars online to picked up at a named store. Arrived to pick up on the stated date but no currency there. Was advised that tesco currency ... Read more Reviewed on: 5th December 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (68)

Review of the Tesco Bank, Travel Money:

Don't use !! Money wasn't ready when it said it would be!

Same story as a lot of reviews (I should have checked before) short story…currency wasn’t ready on time and refund takes upto 10 days, staff on customer service line had no sympathy. Longer story…ordered currency for click n collect the following day, which I thought was impressive service at the time, because the website DOES state it can take upto 3 days for currency to be ready for collection…so when it allowed me to select the following day for my collection I thought great ! And when the confirmation email also stated I could collect from my nominated store the following day after 3pm I thought wow perfect! I was at the Tesco store at 5pm and the lady on the Customer Service desk was soooo apologetic and said it happens all the time…the courier hasn’t made a delivery that day and that there were actually 5 other currency orders due in that day; sure enough 2mins later another lady arrived hoping to collect her currency. The Customer Service lady rang the TravelEx line and explained the situation, put me on the line, he had no sympathy and just reiterated to me that the website states it can take upto 3 days haha that’s all well and good but if the website allows you to select the following day AND the confirmation email states the same then what are customers meant to do? Just turn up each day for the next 3 days to see if it’s turned up yet?? I was travelling that evening so I asked him to cancel & refund my order so I could go and get the currency elsewhere (local Post Office was open late so I did it there), to be told it could take upto 10 days to be refunded! And that’s AFTER the currency has been received back at the TravelEx office which can be 3-4 days. Luckily I was only going away for a wknd so wasn’t changing THAT much money, but imagine if you were changing a lot for a 2wk holiday and then didn’t have any spare funds to get currenty from elsewhere whilst waiting for your refund! I said I’d like a Manager to call me back so I could make a complaint, and to my surprise the Manager Janette did! But of course, she can only work within the perameters that are set for her, which are of course set by some idiot management team higher than her who have decided to have a poor process in place which is completely unreliable and not user friendly, and as it shows in the reviews…don’t look to be changing any time soon! SO, I won’t be using them again and will be warning all my friends not to also. Reviewed on: 17th August 2022

I use Tesco Travel Money Vernon Way Crewe and I can...

I use Tesco Travel Money Vernon Way Crewe and I can always get the currency I need without having to order. Alan knows how to deal with customers and is very helpful and easy to talk to.. Thank you Alan! Top scores from me. Reviewed on: 22nd December 2025

Ordered us dollars online to picked up at a named st...

Ordered us dollars online to picked up at a named store. Arrived to pick up on the stated date but no currency there. Was advised that tesco currency was a separate conpany. Telephoned the number given and was told it was the couriers fault and to try the next working day. DO NOT USE. Reviewed on: 5th December 2025

Efficient and friendly service!

We went into the EveshamTesco store to buy a Currency Card and to get Australian, New Zealand and Singapore dollars. It was quite a complicated affair but Zoe, the lady who looked after us, was excellent. She was very efficient and couldn’t have been more helpful. It may not have been the best exchange rate but the convenience and service was excellent. Thank you Zoe. Reviewed on: 30th November 2025

Can't specify denominations

Ordered some US Dollars for home delivery. Asked for a mixture of denominations but was told it was not possible to specify specific notes. Something you need to rectify Tesco. Reviewed on: 5th October 2025

Shocking service

Ordered a considerable amount of US Dollars on Mon 29th Sept 10am to be delivered by Tues 30th 1pm. Waited in. When nothing arrived by 5pm rang and were told our par el had been misrouted. Assured would be delivered Wed 1st October. Waited in. When no delivery by 1pm, rang. No i formation from Royal Mail. We're offered the option of picking up from airport or a store.Requested Tesco try to find out order and deliver it to our house as agreed asap. Still waiting. Very stressful!Will never use Tesco Travel money again. Reviewed on: 1st October 2025

Awful long wait

It was closed when we arrived and don't know why. Waited till 3.30pm for when the sign said it was opening. It didn't open till 20mins after. There were then 15 people queuing to get currency. It took forever, I wouldn't come Tesco whitstable again. Not good at all. Reviewed on: 25th September 2025

All good service but large euro domination notes

All good service, click and collect easy to do online and arrived when said at local store and easy to collect. Problem being that three quarters of the euro notes are in 100 and 50 dominations. Probably ok in main land Europe but maybe not easy as going to an island Reviewed on: 13th September 2025

£600 stolen by Tesco.

Ordered £600 worth of euros to be delivered. Tesco delivered to the wrong address and even sent a photo of Royal Mail delivering it to an address I have never seen. After constant phone calls 7 WEEKS LATER I have still not had a refund. I now have to start court proceedings to get a refund. Disgusting service. DONT EVER USE TESCO FOREIGN EXCHANGE. Reviewed on: 7th September 2025

smooth trasenctions

the whole process is so smooth and easy that every one can do easily and very helpful people even for people with disabilities Reviewed on: 12th June 2025

Worst service I have experienced in a long time.

Worst service I have experienced in a long time. Firstly I was sent away from the store kiosk because the online order rate was better than the store rate - what nonsense was this. Smacked of a wish to collect more customer data to me. Certainly wasted my limited time. I was disgusted on my return from my trip to find that my unused currency would allow Tesco to make a £65 profit from me! Of the "Why you should buy your currency from Tesco" bullet points on the site, the "buy back promise" - a title which doesn't actually tell you anything, explain anything or make you want to look into the promise - is listed last. A placement on the bottom of that list doesn't lead you to think it is a matter of any importance either. Complete con, the fact is Tesco doesn't want to make a big deal about their buy back deal simply because they would lose too much money on it. In addition, Tesco don't even have complete control of their currency service, it is outsourced to Travelex Agency Services Limited. It took FIVE emails before the penny dropped and Customer Services finally addressed my actual complaint, previous replies simply waffled about customer convenience, how the rates "reflects the cost of sourcing the currency" and "endeavouring to ensure the products and services we provide fulfil our customers' needs and expectations". Big Fat Failure there then. I hope they didn't waste to much time when "After receiving your email we escalated the issues raised to the manager of our Harlow bureau" as she was an especially stroppy and lazy "member" of their staff and if they have any expectations from that quarter I wish them good luck with that. Add the complete ineptitude, unhelpfulness and lack of intelligence of the customer service department - that is if you can even find out how to make an enquiry or how to complain on the website - I'm taking my business elsewhere in future. Reviewed on: 6th June 2025

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