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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (608 reviews)

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4.91

Based on 608 reviews, last reviewed 10th Jan 2026

45% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

HI Lisa, thanks for your support. You were amazing 5* HI Lisa, thanks for your support. I was really struggling with it but you helped me. Reviewed on: 10th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (608)

Review of the Family Building Society, Mortgages:

Excellent service from start to finish

From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and they made the whole process easy. Have now cleared Morthage and they even congratulated me Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

HI Lisa, thanks for your support. You were amazing 5*

HI Lisa, thanks for your support. I was really struggling with it but you helped me. Reviewed on: 10th January 2026

Very helpful friendly advisor very knowledgable

Very helpful friendly advisor very knowledgable Reviewed on: 9th January 2026

Experience of Remortgaging a BTL Mortgage

I generally had a seamless experience with their remortgaging team and process. Their BTL products for expats are reasonably competitive including fees. I would have liked the option, particularly in the current environment of falling interest rates of a lifetime tracker BTL mortgage product. I am generally very happy with the Family Building Society, particularly when other lending providers would not consider expats for BTL mortgages. Reviewed on: 9th January 2026

It was a pleasure to talk to Lisa today and she was...

It was a pleasure to talk to Lisa today and she was very helpful Reviewed on: 9th January 2026

The team at the fbs are always so helpful, polite an...

The team at the fbs are always so helpful, polite and knowledgeable. Reviewed on: 7th January 2026

excellent customer service when i called your office...

excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th January 2026

I needed help getting online.

I needed help getting online. I used the online help number. It was answered quickly. The colleague put me at ease and stayed with me until I was happy that I was successfully active online with my mortgage account. Reviewed on: 30th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Good response to queries .

Good response to queries .Efficient and professional ser ice . Reviewed on: 29th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Call back service was fast and very helpful

I arranged a call back to confirm recent transactions. Fast call back and niceclady was very helpful and efficient Reviewed on: 29th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Brilliant professional service.

Brilliant professional service. I receive my mortgage statement yearly showing all transactions and data clearly and easy to understand. I would recommend Family Building Society to everyone. Reviewed on: 17th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our statements. Response date: 31st December 2025

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Family Building Society: Mortgages reviews

45% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (608)

Excellent service from start to finish

HI Lisa, thanks for your support. You were amazing 5*

Very helpful friendly advisor very knowledgable

Experience of Remortgaging a BTL Mortgage

It was a pleasure to talk to Lisa today and she was...

The team at the fbs are always so helpful, polite an...

excellent customer service when i called your office...

I needed help getting online.

Good response to queries .

Call back service was fast and very helpful

Brilliant professional service.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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