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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (372 reviews)

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4.91

Based on 372 reviews, last reviewed 10th Feb 2025

10% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Making a call to the society Only had two telephone calls to make but the service was prompt and the advice clear and helpful. Reviewed on: 10th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (372)

Review of the Family Building Society, Mortgages:

Highly recommended

My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024

Most helpful

I spoke to Serena about the ending of the fixed rate period on my mortgage and she explained the various options very clearly. Most helpful and reassuring. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service was most helpful for you! Response date: 5th December 2023

Unparalleled range of products and service

Comprehensive range of products combined with helpful customer service delivered by actual knowledge people! Simone was attentive and diligent in her approach enabling me to make an informed decision. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you're happy with our range of products and services! Response date: 5th December 2023

Very helpful and efficient

Very helpful and efficient - very rare to find these days Reviewed on: 16th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that you found us very helpful and efficient! Response date: 22nd November 2023

Very helpful team

We are changing to a new fixed rate mortgage in February 2024 and our dealings with Family Building Society have been excellent. We were taken through the process straight forwardly and our options were clearly explained. Having made our choice, we were informed today that everything had smoothly gone through. An excellent result for us helped by the Society's excellent team. Reviewed on: 10th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our service team very helpful and that all has gone smoothly with your mortgage! Response date: 14th November 2023

Aaron was efficient and clearly knows what he is doing.

Aaron was efficient and clearly knows what he is doing. Reviewed on: 9th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Aaron efficient and knowledgeable! Response date: 10th November 2023

An excellent Building Society to have a mortgage with

An excellent experience with The Family BS over 8 years of mortgage. Was kept fully informed of a/c status, balance etc throughout. Good communications. Easy to contact using secure messaging. Prompt responses at all times. Was kept fully informed of company matters. Reviewed on: 7th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had an excellent experience with us and found us easy to contact! Response date: 8th November 2023

Excellent advice

Rang Family Building Society for advice re a Joint Borrower Sole Proprieter mortgage. Couldn’t have been more helpful! My daughter and I have been sent application form so we can proceed ! Reviewed on: 2nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you had a positive experience with us! Response date: 6th November 2023

Got all the information I needed

Very helpful person in New Business, Louise, answered all our questions re our mortgage options after our fix ends. Great service. Reviewed on: 31st October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found us very helpful! Response date: 1st November 2023

Great clear understandable advice

Most informative and made what was a confusing situation very clear, allowing me to make good decisions about my mortgage , many thanks Louise Reviewed on: 31st October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that you found us clear, understandable and informative! Response date: 1st November 2023

Family by name Family by nature.

Very professional service with the touch of personal care, it does get better never to much trouble to answer questions. Reviewed on: 24th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service very professional! Response date: 31st October 2023

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