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Family Building Society: Mortgages reviews

4.91
Based on 373 reviews, last reviewed 11th Feb 2025
7% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Ryan the mortgage adviser was brilliant and gave me... Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025
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Glyn Roberts

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (373)

Review of the Family Building Society, Mortgages:

Highly recommended

5
My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024
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Family Building Society

Family by name Family by nature.

5
Very professional service with the touch of personal care, it does get better never to much trouble to answer questions. Reviewed on: 24th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service very professional! Response date: 31st October 2023
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Family Building Society

Thank you Mia

5
Thank you Ailish and Mia for your assistance during the last week. Everything sorted and ready to go. I would unhesitatingly recommend The Family Building Society for mortgages. Reviewed on: 23rd October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you had a positive experience and would recommend us to others! Response date: 31st October 2023
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Family Building Society

Never had a complaint

4
Good customer service, clear guidance and quick response Reviewed on: 23rd October 2023
Reply from Family Building Society Thank you for leaving us this review, we're pleased you had a positive experience with us! Response date: 31st October 2023
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Family Building Society

Brilliant customer service

5
My discussion regarding a new mortgage, made with Mia, was a perfect experience. Reviewed on: 21st October 2023
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was brilliant! Response date: 31st October 2023
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Family Building Society

Very helpful

5
Sorted my queerie with no fuss & very efficiently. Reviewed on: 20th October 2023
Reply from Family Building Society Thank you for leaving us this review, we're pleased you found us very helpful! Response date: 31st October 2023
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Family Building Society

Super helpful

5
Mia was really helpful and resolved my issue straight away. Reviewed on: 19th October 2023
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 31st October 2023
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Family Building Society

Refixing mortgage rate

5
Operator totally on the ball. Polite and friendly Reviewed on: 13th October 2023
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us polite and friendly! Response date: 17th October 2023
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Family Building Society

A query about mortgage availability

5
I was seeking advice on mortgage possibilies and was dealt with by Luke Green who was extremely helpful and friendly Reviewed on: 12th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved in a friendly and helpful manner! Response date: 17th October 2023
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Family Building Society

Small but perfectly formed

5
This organisation is efficient and effective I am happy being with a relatively small lender and I feel they definitely have empathy with older customers Reviewed on: 11th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found us efficient and effective! Response date: 17th October 2023
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Family Building Society

Very helpful

5
Very helpful and polite a credit to your company Reviewed on: 11th October 2023
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found us very helpful! Response date: 17th October 2023
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Family Building Society

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