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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

Great Service

Very helpful staff. Didn't take long to get to the right person. Reviewed on: 23rd May 2025

My mortgage product was coming to the end of its ter...

My mortgage product was coming to the end of its term and was being changed to a new product. I had a query that I needed to resolve first and contacted Kieran Smith who gave me the answers I needed. I have spoke to Kieran before and he is excellent, as are ALL the staff that I have dealt with. Great company, great staff. Thank you. Reviewed on: 23rd May 2025

Thank you Michelle for an excellent service experi...

Thank you Michelle for an excellent service experience Reviewed on: 22nd May 2025

Good help from Dylan on changing password and access...

Good help from Dylan on changing password and accessing online Reviewed on: 21st May 2025

FBS sees gaps in the market to offer mortgages to th...

FBS sees gaps in the market to offer mortgages to those families turned away by others. This is highly appreciated and forward thinking. Reviewed on: 20th May 2025

Erick Dodd

Erick was very helpful and gave full advice Reviewed on: 19th May 2025

First class service

Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025

Remortgaging how it should be - fast, clear and simple

For my remortgage as an expat, I could't ask FBS for more. From application through ongoing communication to product switch, it has been smooth sailing with excellent and transparent communication, no hidden surprises and super responsive. Reviewed on: 15th May 2025

Enquired about options with Aaron, good experience a...

Enquired about options with Aaron, good experience and please with service Reviewed on: 14th May 2025

Very helpful team - the service and advise was spot...

Very helpful team - the service and advise was spot on Reviewed on: 13th May 2025

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