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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (373 reviews)

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4.91

Based on 373 reviews, last reviewed 11th Feb 2025

7% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Ryan the mortgage adviser was brilliant and gave me... Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (373)

Review of the Family Building Society, Mortgages:

Aaron Nichols was extremely helpful in liaising with...

Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025

The young lady was very professional put my mind at...

The young lady was very professional put my mind at rest as I hadn’t received any communication back from them and also said she would send me a new letter and email which she did, very knowledgeable young lady Reviewed on: 22nd January 2025

Quick and efficient service and quick response with...

Quick and efficient service and quick response with receipt of payment Reviewed on: 21st January 2025

Rian (Brasier) clearly explained my options regardin...

Rian (Brasier) clearly explained my options regarding my mortgage and its continuation when the current term ends in 2036. he followed it up in writing. Reviewed on: 20th January 2025

Kieran was very helpful and dealt with my query effe...

Kieran was very helpful and dealt with my query effectively Reviewed on: 15th January 2025

Patient and helpful

Erick was very patient and took time and trouble to help Reviewed on: 10th January 2025

Helpful Operator

Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, confirmed this is happening 20th Feb 25 and then spent time answering related questions for me. Reviewed on: 10th January 2025

Reasuance needed and received

Reached a date for refixing my mortgage and needed reassurance that i was thinking correctly due to both age and sickness Reviewed on: 10th January 2025

responsive

The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024

New mortgage application

Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

Excellent service everything explained so well

Excellent service everything explained so well Reviewed on: 9th December 2024

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