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Family Building Society: Mortgages reviews

4.91
Based on 417 reviews, last reviewed 15th Apr 2025
90% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Criteria Check We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria inform... Read more Reviewed on: 15th April 2025
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S Creighton

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (417)

Review of the Family Building Society, Mortgages:

Excellent service from start to finish

5
From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and they made the whole process easy. Have now cleared Morthage and they even congratulated me Reviewed on: 8th April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Very helpful

5
The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Usually quick to pick up the phone, staff are always...

5
Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Extremally Helpful Response

5
when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Friendly and knowledgeable and easy to discuss mortg...

5
Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

So far my broker has been dealing with them

5
So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Enjoyable review

5
One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Fast efficient uncomplicated.

5
Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Very nice staff in the phone,ran through and sorted...

5
Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently Reviewed on: 26th March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Lisa & Ali provided excellent customer service

5
Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

Dave Hobbs was very helpful in navigating our enquir...

5
Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

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