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Family Building Society: Mortgages reviews

4.91
Based on 435 reviews, last reviewed 9th May 2025
118% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

EXCELLENT SERVICE. I spoke at length with Louise regarding the probability of me moving home and porting my mortgage to the new property. My overall experience was excel... Read more Reviewed on: 9th May 2025
David Morris's avatar
David Morris

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
Daren G's avatar
Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (435)

Review of the Family Building Society, Mortgages:

Excellent rage of savings products.

5
Excellent rage of savings products. Secure online message service very good. I have opened 3 accounts recently and it was easy to do so Account certificates arrived shortly afterwards. Delighted to have become a member a terrific building society. Reviewed on: 15th April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Extremely polite and helpful

5
The young lady I spoke to was extremely polite and helpful and made sure I understood everything completely Reviewed on: 25th April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

I spoke to Ryan Brasier.

5
I spoke to Ryan Brasier. He was courteous throughout and most helpful. I am most impressed and have complete confidence in the Society. Reviewed on: 25th April 2025
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent service from family building society.

5
Excellent service from family building society. This is the best building society to get mortgage. Their product is to the people need and very good cooperative and helpful staff. Reviewed on: 24th April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Helpful and friendly advisers provided useful inform...

5
Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Extremely helpful and pleasant assistance on the phone.

5
Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

5
GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful

5
Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful, seamless transaction, very good inform...

5
Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Criteria Check

5
We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria information to add FBS to our sourcing system. Michelle was very helpful. Reviewed on: 15th April 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Their values shine through

5
In all our dealings with the Family Building Society, their values shine through: fairness, transparency and customer service that goes above and beyond. Taking out a mortgage is a major life event and FBS made it a very good experience. Reviewed on: 15th April 2025
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society